Complaints, Grievances and Appeals
APSI has a clear and easily accessible complaint handling process available to all students. As part of APSI’ continuous improvement process, we welcome students to give feedback and lodge informal or formal complaints internally. We will try our best to resolve the issues through student services. You can learn more about our Complaints Grievances and Appeals Policies and Procedures and/or lodge a complaint or an appeal using our Complaints and Appeals Lodgement Form.
If a student has exhausted the internal complaints and appeals process, the student can lodge a complaint to an external party. For international students, you can contact the Commonwealth Ombudsman and lodge a complaint using the Ombudsman online complaint form or call 1300 362 072. APSI’s external arbitrator is Overseas Student Ombudsman. If your internal appeal process is not successful you may, within 20 days of receipt of the outcome, you can consult the Overseas Student Ombudsman for an external appeal.