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Our Professional Team

The APSI professional team are essential staff members who are committed to provide top quality training services to our students. Student learning experience is essential to the overall satisfaction of our training. Our trainers and administrative staff members are highly qualified with years of professional experience in education and training. Many of them gained their professional experience and education overseas and bring in a diverse skills and knowledge to our students.

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Meredith Rose

Client Services and Admissions Manager

Meredith has a long career in a private education in Secondary, Vocational and Higher Education in Western Australia in the areas of Marketing, Sales and all aspects of Administration.

Her passion is Client Services, and her expertise in Admissions, both Domestic and International, ensures that the students’ journey at APSI, from enrolment to graduation, is an enjoyable and rewarding experience.

Sheila Ignacio

Sheila Ignacio

Student Services Manager

Sheila has an educational background in behavioural studies, human resources, management, as well as training and assessment. She has more than 20 years of experience as a Service Manager for various industries enables her to provide the best assistance to students during their stay at APSI.

Jerri Lo

Accounts and Student Services Officer

Jerri is the accounts officer and looks after the day to day bookkeeping and the accounts of APSI. Jerri assists students with their queries on fees and payment plan. Jerri knows all the difficulties with being a foreign student as she was one before. It is this firsthand experience that drives Jerri to ensure all students are provided with right level of care and advise to ensure their problems are resolved. Jerri holds an accounting degree from China and a Masters of Human Resource Management from Edith Cowan University.

Maddie Adams

Alicia Woods

Marketing Consultant/ Business Trainer

Alicia has over 15 years’ experience in international education. She has worked at universities and colleges in Perth as a teacher/lecturer, Manager/Director of International Engagement at Murdoch Univeristy and as a Manager at Edith Cowan University and Curtin University. She has completed a Bachelor of Arts (Japanese/Law) and Post Grad Diploma in Marketing.

Kate Hillyar

Kate Hillyar

Aged Care Coordinator/Training Manager

Kate has lived and worked extensively both in Australia and overseas in the healthcare field.  With qualifications in healthcare and management she oversees the facilitation and operations in aged care and other training departments.  Her particular interests are in supporting the needs of people with dementing illnesses and people receiving palliative care.  As with all our trainers, Kate’s dedication is in assisting the students to achieve their study goals and become successful in their chosen vocation.



Leanne Brown

Leanne Brown

Aged Care Trainer/ Counsellor

Leanne has worked and taught extensively in community, aged and disability care for over 20 years.  Leanne has worked in registered training organisations during this time and is one of the team’s most experienced and long term educators.  She also holds her Diploma in Counselling and oversees the  pastoral care of all the students at APSI- both international and domestic- who seek support during their enrolment at APSI.

Jacky Manera

Jacky Manera

Aged Care Trainer

Jacky oversees the training of Certificate III in Individual Support (Ageing, HACC and Disability) and has done so for the past 5 years at APSI.  Jacky teaches through her many years of experience as a trainer and professional and is highly regarded in this industry as one of the top trainers in Perth.  Her passion and dedication to supporting older people has helped hundreds of our students graduate successfully with jobs and undertake further studies in a highly competitive and growing field in Australia and overseas.

Andy Tan

Andy Tan

Traineeship Coordinator /Trainer / Workplace Assessor

Andy is a qualified trainer/assessor, whose main forte is traineeships and workplace training. He specialises in the hospitality, business and management sector. He has been in the hospitality industry for over 22 years and manages his own company, specialising in customer service, business management and the development of training operational manuals. He has been in the VET sector for over 13 years, representing both private and government RTOs.  Andy is very unique to his students as he adapts and customises his training, and delivery strategies to ensure they achieve their full potential. He has also been one of APSI’s longest running staff members (7 years and counting).

Jill Erkan

Jill Erkan

Business/Management Trainer

With 15 years hospitality management experience and six years of direct institutional experience, Jill has vast experience in both industries which incorporate learning and training. Jill’s credentials include a Double Diploma in Vocational Education and Training (VET) and Training Development and Design (TDD), TAE40116 Training and Assessment, Advanced Diploma in Business and Leadership and Management, Honours in Hospitality Management from ECU.

Rae Hilhorst

Rae Hilhorst

Business Trainer

Rae teaches Workplace Health and Safety and Diploma of Leadership and Management. She studied at Edith Cowan University, completing her Graduate Certificate in Occupational Health and Safety. Rae’s passion lies in developing her students and driving success of businesses through their workers.

Claire Gordon

Claire Gordon

Hospitality Trainer

Claire has been a trainer/assessor for over four years and is passionate about the Hospitality Industry and creating exceptional managers that are industry ready.

Claire has worked in Australia and internationally in many restaurants, wineries and hotels for over 15 years. She studied in Italy and Australia, completing her Bachelor Degrees in Hospitality Management and Business Management at Edith Cowan University.

Claire has managed prestigious venues in Perth, including Jacksons Restaurant, MUST Winebar, Frasers Restaurant Kings Park and The Breakwater. Claire has worked many venues around the world; Dubai, New York, Vegas, Santiago, Vina del Mar and Milan, she also worked as a tour guide in Italy, is a qualified sommelier, and has done winemaking and wine judging in Australia and New Zealand.

Stephanie Kibell

Hospitality Trainer/Assessor

Steph teaches Certificate III to Diploma in Hospitality Management at APSI. She has over 15 years’ experience in Operational Hospitality Management and Function Sales Management. She holds a Diploma of Hospitality Management and has worked in the management team of a number of prominent Perth venues including The Old Brewery, Frasers Restaurant Kings Park, Indiana’s Cottesloe Beach and Frasers Suites Perth. In 2017 Stephanie came from the TFE Hotels group to join the APSI team as hospitality trainer/assessor and is passionate about practical workplace training for hospitality students and creating exceptional showcase events at the Perth Hospitality Academy/East Perth Function Centre, which is the hospitality division of Australian Professional Skills Institute.

Natascha Heilmeier

Hospitality Trainer/Assessor

Natascha started her hospitality career with Protea and Southern Sun Hotels in South Africa, finishing top of her year for her Advanced Diploma in Hotel Management.

In 1990, Natascha was appointed Assistant Front Office Manager at the Milpark Holiday Inn in Johannesburg. In 1992 she started her international career at the Munich City Hilton as Housekeeping Supervisor and then moved to Front Office. In 1994, she joined Moevenpick as Assistant Manager in food and beverage.

The Middle Eastern experience began in 1995 when Natascha was appointed Assistant Housekeeper at the Hilton International Beach Club Resort in Dubai. This position evolved to include Guest Relations Manager and then Front Office Manager for the resort.
She moved to Dalian, China as Front Office Trainer in the ‘Opening Team’ for Hilton International in 2000 and joined Hospitality Group Training in Perth as a trainer and assessor in 2003.

Shannon Ferro

Shannon Ferro

Chef Trainer/Assessor

Shannon is a fully qualified chef and trainer. Originally from Victoria, she has worked around Australia and the UK but always gravitated back to Perth. Shannon has worked in hotels, resorts, cafes, fine dining and also mining camps. Shannon has a particular passion for desserts and enjoys seeing the reactions and the pride of the students when they have produced something they are truly proud of.

Rainer Konstanty

Chef Trainer and  workplace assessor

From a young age Rainer has always been interested in food – he credits his mother as one of the most gifted cooks that created the tastiest food from an enormous veggie patch, fruit orchard, flowers, herbs and rabbits that nourished his family.

Rainer’s professional career started in a small hotel and restaurant in northern Germany in 1986 with a 3-year apprenticeship as a chef.  During this time he learnt the culinary basics from 4 head chefs that shared their knowledge and skills.

He continued his passion for food, travelling to Hamburg, London, Zurich, Sydney and in Perth since 2009. Rainer spent 6 years “banging pots and pans around” in 2 busy Perth venues.


Paul Walker

Chef Trainer and workplace assessor

Paul Walker is a chef de partie and currently the owner of Culinary Soul catering and consultancy. Paul has coached a number of chefs who received gold and silver medals in the Oceanafest Salon Culinaire. Over the years, Paul was employed as an award winning chef at prestigious venues such as Bread in Common (Best new restaurant in the 2015 WA Good Food Guide) and Halo, and Head chef at boutique catering company Brush, Fork & Pencil. During his training as a chef he was employed at a number of Michelin star venues in the North West of London, also receiving the award for North West Young Chef of the Year 2003. Paul believes the secret to a good training is to fully immerse yourself in it and most importantly to have fun doing it!

Catherine Dervieux

Chef de partie / Pastry Chef Trainer /Assessor

Catherine has a passion for cookery and patisserie and has been in the industry for more than 14 years. She has completed Cert III commercial cookery, Cert III patisserie and Cert IV in Training and Assessment. Having Filipino parents Cat likes to experiment with a fusion of Asian and European desserts.

She completed her apprenticeship in NSW and has worked in Cafes, restaurants, bistros, motels. After moving to Perth she followed her dream to specialise her areas of expertise in Patisserie starting at C restaurant and later moved to become head pastry chef at Jean Pierre Sancho bakery for 5 years. Cat really loves how food brings people together and the creativity behind it all.