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International Students Terms & Conditions of Enrolment

International Students Terms & Conditions of Enrolment

The following terms and conditions relate to all applications for study at Australian Professional Skills Institute (hereinafter refer to as APSI). They must be read, understood and accepted by the applicant or any person acting on their behalf including education agent or parent/guardian if the applicant is under 18 years of age. All International students must be over 18 years of age before they can commence their studies at APSI.

The applicant acknowledges all information and supporting documents provided in the application is true and accurate. By confirming the enrolment on the student application form and signing on the International Student Written Agreement, the applicant enters an agreement with APSI and accepts the following terms and conditions including the refund policy of APSI.

APSI reserves the right to vary terms and conditions of enrolment as may be necessary to comply with any laws, regulations or amendment of the Australian Government and the State of Western Australia.

This agreement and the availability of complaints and appeals processes do not remove the right to take further action under Australia’s consumer protection laws. The Institute’s dispute processes do not circumscribe the applicant’s right to pursue other legal remedies.

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Australian Fees

Fees

  1. All fees and charges are payable in Australian dollars prior to commencement of the course in accordance with APSI’s schedule of fees. Course fees are GST exempt. All fees and charges are correct at the time of printing. APSI reserves the right to vary the fees at any time without prior notice.
  2. Application fee / Enrolment fee is a one-off payment and is non-refundable. Deposits for all packaged CoEs are non-refundable.
  3. Students can pay the fees in full if they wish to, but they are not required to pay more than 50 per cent up front.
  4. If the student chooses to cancel this agreement before completion of the course, the student may remain liable to pay for the full course fees and the costs incurred by APSI in recovering any outstanding monies, including debt collection agency fees and legal costs, if applicable.
  5. Course fees do not cover other charges such as accommodation fees, living expenses, resource/material fee, textbooks, stationery, equipment and government agency charges and other incidental charges. Please refer to APSI fee schedule for details.
  6. Course fees are due two weeks before course term commencement date. Payment of fees is required by the due date on the invoice which is available for download via APSI’s student portal, MyWiseNET. Student can logon to MyWiseNET via APSI’s home page (apsi.edu.au). Penalty fees will be applied to all late payments.
  7. Students are required to pay the fees during any public holidays, semester breaks or workplace training periods.
  8. All course fees are non-transferrable except in cases of documented ill heath and may only be transferred to other courses within APSI or at the discretion of APSI’s management.
  9. APSI reserves the right to cancel any course prior to the commencement of the course should it deem necessary and a full refund of all payments will be given to the applicant.
  10. APSI reserves the right to withhold granting the Qualification or issuing Statement of Attainment to the student if the student has outstanding fees.
  11. There is a miscellaneous fee schedule for other fees and charges which you might incur during your studies. The list of fees can be obtained from our website via this link or from Student Services.

Tuition Fee Refund Policy

Reason for Refund Notification Period Refund on course fees paid (based on one term of pre-paid fees)
Student Visa refusal (with written support documents) Before commencement date Total course fee* minus the lesser of: (i) 5% of the amount of course fees received by the provider before the default day or (ii) $500 *Course fee = any fees received
Rejection of visa renewal After commencement date Full refund less pro-rata of course fees used, calculated on weekly basis
Student with a student visa withdraws More than 10 weeks before course commencement date Full refund less $300 for administrative expenses
More than 4 weeks and up to 10 weeks before course commencement date 60% of pre-paid course fees
4 weeks or less before course commencement date 30% of pre-paid course fees
After course commencement and up to the first 4 weeks 10% of pre-paid Course fees
4 weeks after the course commencement No refund and course cancellation administration fee applies*
Deposit paid for all packaged courses for packaged CoEs No Refund
APSI withdraws offer or fails to provide programs offered or terminates an Education Service Before course commencement date Full Refund
After course commencement date Refund on unused portion of the pre-paid fees
APSI withdraws a student from the course because the student has seriously breached international student visa conditions After course commencement date No Refund
Breach of student code of conduct After course commencement date No Refund

*Course cancellation administration fee: If student decides to withdraw from the course after course commencement, a cancellation administration fee of $250 will be charged.

For International Full fee paying students, if APSI is unable to offer a refund or place the student in an alternative course, the student will be referred to the Tuition Protection Service (TPS) administrator. TPS Administrator will place the student in a suitable alternative course or if a suitable alternative course cannot be offered, TPS Administrator will pay the student a refund as calculated by ESOS legislation. Further information about TPS is available from www.tps.gov.au

Note:

  1. All applications for refund due to student visa refusal must be accompanied by visa refusal advice from Australian Immigration authorities.
  2. APSI will not refund any money paid by an international student or intending international student in relation to a course if a student has been granted a bridging visa or temporary visa pending determination of permanent residency or has been granted permanent residency after the commencement of the course of studies or after Course fees have been paid. The student must complete the current study period on a full-fee basis and may apply to recommence the course in the next term as a domestic fee for service student.
  3. Notification of cancellation must be submitted in writing by using the APSI Course Cancellation and Refund Application Form. All applications for refund must be submitted to student services as soon as possible.
  4. Refunds are made in accordance with the refund policy above and full refunds of amounts will be made payable to the student or nominated bank account within 10 working days of receipt of the notification.
  5. Student will receive a remittance advice when the refund is paid.
  6. If students pay their fees via an education agent, the refund calculation form and the refund will be sent to his/her agent first, and the agent will pass the refund onto the student.
  7. If student is transferring to another institution approved by APSI, APSI may choose to transfer the refund to the receiving institution. No refund will be paid to a third party unless it is indicated at the time the refund application is lodged.
  8. Other fees paid in advance such as accommodation fees, airport meeting fee, OSHC, resource fee will be refunded in full if that service has not been used.
  9. A notice of withdrawal due to illness or disability, death of a close family member, political or civil event that prevents acquittal may be accepted as grounds for either a total or partial refund of fees. Supporting documentary evidence must be provided at the time of application for refund and the amount of refund will be at the discretion of APSI management.
  10. The above refund policy is subject to review as required.
  11. Students may lodge an internal appeal against refund calculation by completing a Refund Appeal Form which is available from Student Services. Students must allow 10 working days to process all appeals. APSI will provide a written response to the appeals. If students are not satisfied they may use the Institute’s external appeal process or include a third party of their choice as their own expense.
  12. All amounts referred to in the Refund Policy are in Australian Dollars (AUD).

Definition of Student Default:

Student default occurs when:

  • Student does not turn up on the agreed course start date as per international student written agreement and has not informed or communicated with APSI directly or via their agents
  • Student withdraws from the course either before or after the agreed course start date
  • Student breached a condition of his/her student visa or APSI’s student code of conduct
  • Non-payment of fees to APSI
  • Student failed to turn up in class for three consecutive scheduled class contact time

Late Payment and Non-Payment of Fees

  1. All fees invoices are available for download via APSI’s student portal, MyWiseNET and it is the student’s responsibility to make sure fees are paid before the due date.
  2. 1st week after due date – APSI sends fees overdue warning letter with A$50 penalty fees per week.
  3. End of four weeks warning period – APSI issues Notification of Intention to Report notice and student needs to contact APSI within 20 workings days to appeal on the decision.
  4. After 20 working days, if the appeal is unsuccessful, APSI will cancel the CoE, report the student to Department of Home Affairs via PRISMS and issue a course cancellation letter to the student.
  5. APSI will not continue to offer any training including workplace training or assessments once a Notification of Intention to Report Notice has been issued. APSI will only provide attendance records and work undertaken for the period of time when the student’s enrolment with APSI is current.
  6. APSI reserves the right to collect any unpaid fees by using a debt collection agency or by recovering by action in a court of competent jurisdiction. Any costs incurred by APSI to recuperate outstanding fees will be charged to the student.

Miscellaneous Fees / Charges

Please refer to the Student Fees page.

Student Code of Conduct, Attendance and Dress Code

1) Attendance

Students must attend all classes, tests and assessments during the course and abide by the rules stipulated in the student handbook. APSI reserves the right to terminate a student’s enrolment at any stage if the student is non-compliant with college behaviour and code of conduct. Such information is available in APSI’s student handbook.

Attempts to forge doctor certificates for attendance records will result in suspension from studies and may lead to cancellation of enrolment.

2) Dress Code

  • All students must observe the dress code of APSI.
  • All business students must be dressed in acceptable office attire while attending class.
  • All Aged care students must wear APSI red Polo shirt, black trousers and closed flat black shoes with APSI trainee name badge while conducting workplace training in facilities.
  • All hospitality students must wear a white shirt/blouse, black trousers and closed flat black shoes.
  • All cookery students must wear a whole set of chef uniform(including hat and safety shoes) while doing any practical training in kitchen areas.

3) Others

Any student found to be involved in activities, which contravene Australian law will be automatically dismissed from their studies.

 

Personal Information and Privacy Notice

1. International students should be aware that some of the information collected may be forwarded to the Australian Government and designated authorities for their record keeping and visa monitoring, as well as the Tuition Protection Scheme (TPS) and the ESOS Assurance Fund Manager in accordance with the Privacy Act 1988. This information includes personal and contact details, course enrolment details and the circumstances of any suspected breach of student visa conditions.

2. Information is collected on this form and during your enrolment in order to meet our obligations under the ESOS Framework including ESOS Act 2000 and the National Code 2018; to ensure student compliance with the conditions of your visa and your obligations under Australian Immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code 2018.

 

Privacy Notice

Under the Data Provision Requirements 2012, Australian Professional Skills Institute (APSI) is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by APSI for statistical, administrative, regulatory and research purposes. APSI may disclose your personal information for these purposes to: • Commonwealth and State or Territory government departments and authorised agencies; and • NCVER.

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes: • populating authenticated VET transcripts; • facilitating statistics and research relating to education, including surveys and data linkage; • pre-populating RTO student enrolment forms; • understanding how the VET market operates, for policy, workforce planning and consumer information; and • administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

Complaints,Grievance and Appeals Procedure

The process, including policies and procedures for internal and external complaints and appeals, can be downloaded from our website via this link https://www.apsi.edu.au/about-australian-professional-skills-institute/policies-and-procedures/

Change of Address

All students must supply the most current contact details including address, telephone numbers and email address to APSI during the enrolment. Student can login to student portal – Mywisenet via APSI’s home page to update such information or inform student services via email.  No responsibility will be taken by APSI for any information that students may not receive due to the change of address and telephone numbers.

 

Application for Course Credit

Applications for course credit based on Recognition of Prior Learning (RPL) or Credit Transfer (CT) or Mutual Recognition (MR) should be submitted at the time of application and at least 14 days before course commencement date and up to 2 weeks after course commencement. Exemptions will be granted based on skills and education that a student has already acquired from other appropriate courses in Australia or in other countries. Fees may apply for RPL applications.

A RPL application form with information pack is available for download from APSI’s website or from admissions office. All applications must be accompanied with a non-refundable application fee of A$200.

Course credit or exemptions will only to be granted where it can be shown that the student has successfully completed other studies that are either

–       Of a similar duration

–       Studied at a similar or higher level

–       Of similar content

Any reduction in course fees as a result of course credit will be credited towards the last semester payment. A notice of the result will be sent to the student’s internal email box.

English Language Requirements

All students must meet the minimum numeracy and literacy requirements for entry into APSI. For those students whose first language is not English, they are required to provide proof of English language proficiency. LLN test can be conducted at APSI prior to enrolment. If it is revealed that the English language skills are insufficient, the student will be required to enrol at their own expenses in an approved ESL course prior to the commencement of studies at APSI.

Complaints and Appeals Procedures

APSI’s complaints and appeal procedures are independent, easily and immediately accessible, inexpensive for the parties involved and are compliant with the National Code.

You can download a copy of the Standard here.

All students have the right to appeal decisions made by the Institute where reasonable grounds can be established. The areas in which a student may appeal a decision made by the Institute may include:

  • Assessments conducted
  • Reported breaches of academic performance or attendance requirements
  • Deferral, suspension, or cancellation decisions made in relation to the student’s enrolment
  • Or any other conclusion that is made after a complaint has been dealt with by the Institute in the first instance.

To activate the appeals process the student is to complete a complaint and appeal lodgment form which is to include a summary of the grounds the appeal is based upon. The reason the student feels the decision is unfair is to be clearly explained. The Student Services Department shall provide help and support with this process. This form is available to be downloaded from APSI’s student portal.

The Academic Director shall organise a meeting with all parties involved in the matter and attempt to seek resolution where appropriate.

The process for all formally lodged appeals will begin within 10 working days of the appeal being lodged.

Where an appeal has been lodged it will be classified as belonging to one of the following categories and the appropriate procedures followed:

  • General Appeals
  • Assessment Appeals
  • Appealing decisions to report breach of academic or attendance requirements
  • Appealing deferrals, suspension or cancellation of enrolment decisions

The compliant and appeals procedure does not diminish the right to take further action under Australia’s Consumer Protection Laws nor prevent the student from pursuing other legal remedies involving external dispute resolution organisations.

General Appeals

  • Where a student has appealed a decision or outcome of a formal complaint they are required to notify the Institute in writing within 20 working days of the grounds of their appeal. Any supporting documentation should also be attached to the appeal.
  • The appeal shall be lodged through student services and Student Services Manager shall ensure the details of the appeal are added to the ‘complaints and appeals register’.
  • The academic director shall be notified and shall seek details regarding the initial documentation of the complaint and shall make a decision based on the grounds of the appeal.
  • The student shall be notified in writing of the outcome and the ‘complaints and appeals register’ updated.

Assessment Appeals

Where a student wishes to appeal an assessment they are required to notify their assessor in the first instance. Where appropriate the assessor may decide to re-assess the student to ensure a fair and equitable decision is gained. The assessor shall complete a written report regarding the re-assessment outlining the reasons why assessment was or was not granted.

If the decision is not to the student’s satisfaction the student may formally lodge an appeal by submitting a written letter outlining their reasons for the appeal. The Academic Director will be notified and will seek details regarding the initial documentation of the breach and make a decision based on the grounds of the appeal.

The Academic Director will be notified and will seek details from the assessor involved and any other relevant parties. A decision will be made regarding the appeal either confirming the assessment decision or outlining details of a possible re-assessment by a third party. The third party shall be another assessor appointed by the Institute.

The student shall be notified in writing of the outcome and the Complaints Log Book/Register updated.

Appealing decisions to report breach of academic or attendance requirements

Where a student wishes to appeal the decision of the Institute to notify the Department of Immigration and Border Protection of a breach of academic or attendance requirements the student shall lodge, in writing, a letter outlining the details of their appeal. The student should outline any existing extenuating circumstances explaining the reason of breach of the requirements and must be able to provide evidence of these circumstances.

The appeal shall be lodged with the Student Services Department and the appeal shall be entered into the Complaints Log Book/Register.

The Academic Director will be notified and will seek details regarding the initial documentation of the breach and make a decision based on the grounds of the appeal.

The student shall be notified in writing of the outcome and the Complaints Log Book/Register updated.

Where a student has decided to access the appeals process in relation to a reportable breach, the Institute will not report the breach until the appeals process has been undertaken. The Institute is required to maintain all relevant responsibilities until the breach has been reported to DIAC via the Provider Registration and International Students Management System (PRISMS’).

Appealing deferrals, suspension or cancellation of enrolment decisions

Where a student wishes to appeal a decision relating to deferment, suspension, or cancellation of their enrolment they are required to lodge, in writing, a letter outlining the details of their appeal. The student should outline any existing extenuating circumstances explaining why they believe the decision should be reviewed and must be able to provide evidence of these circumstances.

The appeal shall be lodged with the Student Services Department and the appeal shall be entered into the Complaints Log Book/Register.

The Academic Director will be notified and will seek details regarding the initial documentation of the breach and make a decision based on the grounds of the appeal.

The student shall be notified in writing of the outcome and the Complaints Log Book/Register updated.

Where a student has decided to access the appeals process in relation to a reportable breach, the Institute will not report the breach until the appeals process has been undertaken. The Institute is required to maintain all relevant responsibilities until the breach has been reported to DIBP via PRISMS.

External Appeals through the Overseas Students Ombudsman

If the matter is still unresolved after the above procedures have been implemented and the internal appeals process exhausted, the student may seek assistance from the Overseas Students Ombudsman. The Ombudsman’s services are free, independent and impartial. For more information, please refer to their website www.oso.gov.au or call 1300 362 072.

The decision of Overseas Students Ombudsman is final and any further action the student wishes to take is outside the Institute’s policies and procedures. The student shall be referred to the appropriate government agency, ie. The Department of Education, Employment and Workplace Relations (DEEWR’) and DIPB or the following agencies for further action:

Ombudsman Western Australia

Equal Opportunity Commission WA

Administration Appeals Tribunal