Diploma of Hospitality Management

CRICOS Course Code: 091069C

VET National Code: SIT50416

Admission Requirements | Units of Competency | Course Details

Course Description

The hospitality, events and tourism industry offers exciting global opportunities for successful graduates of this qualification.

The Diploma of Hospitality Management has a strong focus on management skills such as planning and execution with a service-oriented approach as which applies to hotels and resorts world wide.

The Diploma integrates a range of nationally registered vocational units (training package). Students are also able to enjoy the practical classes in our Function Centre (East Perth Function Centre), as well as in our partner hotels such as Rendezvous Hotels and Travelodge.

Through ace to face training and industry placements, students become familiar with the practicalities of the hospitality industry from food and beverage services, event management to the strategic management of hotels, resorts and restaurants. Students will learn a range of hospitality skills, how to plan and control a range of hospitality products, control and order stock, promote product and services to customers, maintain the standards of hospitality premises and outlets, maintain business compliance within legislative requirements, develop and manage financial budgets and develop operational plans.

Career Outcomes:

Flight Attendant
Banquet or Function Manager
Front Office Manager
Food and Beverage Outlet Manager
Club Manager
Sales and Marketing Executive
Motel / Hotel Manager
Restaurant Manager
Restaurant Owner and Operator
A wide range of supervisory positions within the hospitality and tourism industries

Subject Areas:

Manage customer service
Manage finances within a budget
lead and manage people
control and order stock
establish and conduct business relationships
coordinate event and function

At Operational Level:

Workplace hygiene practices
Work health and safety practices
Work effectively with others
Hospitality trends and industry update
Serve food and beverage
Barista coffee making
First Aid Training

At Supervisory Level:

Coach others in job skills
Monitor work operation
Quality customer service
Leadership skills
Stock control

At Management Level:

Compliance within the legal framework
Hospitality Budgeting and rostering
Establish business relationships
Manage operational plan
Human resources management
Business management

Course Admission Requirements

Australian Professional Skills Institute is CRICOS registered (CRICOS Provider Code 03255G). All students must be over 18 years of age before they can commence this course at APSI.

Domestic Australian Students

For direct entry into a Diploma level course, students must have completed a minimum of Year 12 schooling or equivalent or be a mature age student with relevant work experience (20 years of age and above).
Students need to demonstrate they have proficiency in English. If students cannot provide documented proof of their English language proficiency, they will be required to sit for a Language, Literacy and Numeracy test (LLN) before a place can be offered.

International Students

Students need to demonstrate they have proficiency in English. If students cannot provide documented proof of their English language proficiency, they will be required to sit for a Language, Literacy and Numeracy test (LLN) before a place can be offered.
- International students are required to have a minimum of IELTS test results of 5.5 (academic) with no individual band lower than 5, or achieve an equivalent in other forms of testing that satisfy the Institute’s requirement. If an international student does not have any current IELTS score or any recognised English language result, they are required to take an English language test.
For direct entry into a Diploma level course, students must have completed a minimum of Year 12 schooling or equivalent or be a mature age student with relevant work experience (20 years of age and above).

Course Details

Units of Competency

This course consists of 28 units of competence with 14 core units and 14 elective units as listed below:

Unit Code	Unit Name
Core Units
BSBDIV501	Manage diversity in the workplace
BSBMGT517	Manage operational plan
SITXCCS007	Enhance the customer service experience
SITXCCS008	Develop and manage quality customer service practices
SITXCOM005	Manage conflict
SITXFIN003	Manage finances within a budget
SITXFIN004	Prepare and monitor budgets
SITXGLC001	Research and comply with regulatory requirements
SITXHRM002	Roster staff
SITXHRM003	Lead and manage people
SITXMGT001	Monitor work operations
SITXMGT002	Establish and conduct business relationships
SITXWHS003	Implement and monitor work health and safety practices

Elective Units
SITXFSA001	Use hygienic practices for food safety
SITHIND004	Work effectively in hospitality service
SITHFAB002	Provide responsible service of alcohol
SITHFAB003	Operate a bar
SITHFAB004	Prepare and serve non-alcoholic beverages
SITHFAB005	Prepare and serve espresso coffee
SITHFAB007	Serve food and beverage
SITEEVT005	Plan in-house events or functions
BSBWOR203	Work effectively with others
SITXCCS006	Provide service to customers
SITHIND002	Source and use information on the hospitality industry
SITXFSA002	Participate in safe food handling practices
SITXWHS001	Participate in safe work practices
SITXHRM001	Coach others in job skills
HLTAID003	Provide first aid

Hospitality Management Courses

Hospitality professionals needed for tourism boom in Western Australia

With the growth of the tourism and hospitality industry in Perth, Western Australia, the need for trained hospitality professionals to join the Australian workforce is increasing. Austrade’s Australia Tourism Labour Force Report: 2015-2020 found that tourism will grow as a major employer in Perth. The demand for kitchenhands, waiters, and bar attendants and baristas, is expected to grow by 41,564 workers by 2020…

I started studying at APSI when I finished Year 12. I was introduced to APSI by my teacher in high school. When I first started, the work was difficult for me to understand, but I felt more confident because the teacher guided me. APSI really helps people to grow and it is really amazing.

I started with the Certificate III in Hospitality and since that moment I’ve learnt that I can do much better and develop more skills, also, I have built up my confidence. Then I went to my workplace training which was a challenge for me. I studied at the institute and I took the knowledge to the practical training.

When I started I didn’t trust myself. I was really surprised at being here. I find that APSI helps you achieve your goals and helps you to find a job which you are happy with. The opportunity is always there and you need to go and get it. So when I finish this course I want a open a small business – a cafe.

Fatima Kanneh (Ivory Coast) - Diploma of Hospitality

Intake Dates

2019

4 February, 29 April, 22 July, 14 October

2020

3 February, 28 April, 20 July, 12 October

Course Fees

Mode of Delivery

Students need to attend theory and practical classes at APSI or at Cafe Bella Vista for minimum of 20 contact hours per week. Students will be given a timetable during orientation.

Career Outcome

Individuals with this qualification are able to perform roles such as:

Managing a department in a large hospitality enterprise
Managing a small hospitality enterprise.

Possible job titles include:

Food and Beverage Manager
Restaurant Manager
Event Manager
Banquets / Functions Manager
Unit Manager (Catering Operations)
Motel or Hotel Manager

Course Duration

78 weeks (1.5 years) including 6 months or 400 hours of workplace training.

Fast Track Option – 1 year (with workplace training to be conducted in conjunction with face to face training)

Entry Requirements

Academic requirements

Completion of Year 12 or equivalent. International Students must be over 18 years of age before they can study at APSI. For mature age entry (over 20 years old), applicant must supply a current CV with details of their work experience and a letter of support from their employer.

English Language Requirements

International students must have a good command of written and spoken English. If English is not your first language or was not the medium of instruction and assessment in your secondary or tertiary studies, you must demonstrate your proficiency in the English language. The minimum English language requirement is IELTS (Academic Module) 5.5 or equivalent.

Timetable

Each day of delivery follows the same structure. The first 2 hours involves trainer lead but student focussed explanation, demonstrations, presentations, questions and answers, student practice. The second 2 hours involves the trainer and student undertaking their assessment tasks on premises (as a learning tool) utilising the specialised training facilities under the required supervision of the trainer.

Students need to attend classes at APSI for a minimum of 20 contact hours per week. Students will be given a timetable during orientation. Class hours will be scheduled between Monday to Thursday from 9:00am to 5:00pm .

Assessment Methods

This course is mainly delivered through institutional and workplace based training. Training may include lectures, presentation, student demonstration, exercises, group work, projects, research, site visit and guest lectures. Delivery will follow a daily delivery and assessment plan’ which contains details on the competency unit element, class activities and resources that are required on a daily basis. Students are assessed based on continual assessment on case studies, presentation, group work, questions and answers, assignments and workplace assessment. Workplace assessment is achieved through observation and supervisor reports, and includes assignments and projects related to rostering staff and managing quality customer service.

Workplace Training (Industry Placement)

The workplace training is an innovative, industry focused, flexible approach to training. Students are placed in a range of venues and locations in the hospitality industry in Western Australia. Part of the workplace training can be conducted at APSI’s partner hospitality training venue, Cafe Bellavista. Cafe Bellavista is located at No. 150, Bennett Street in East Perth, which is just 5 minutes walk from APSI’s main campus.

The benefits of workplace training to students include “earn while you learn”, experience a cross-section of hospitality roles in a real life commercial establishment and an opportunity to trail a future career. During workplace training, assessment is achieved through observation and supervisor reports, and includes assignments and projects related to rostering staff and managing qualify customer service.

Uniform

There is a dress code for all hospitality students. Students are required to wear a white shirt / blouse and black trousers or skirt while attending class. Flat black non-slip covered shoes must be worn at all times. An apron will be provided by Australian Professional Skills Institute for all practical work.

Students are expected to have appropriate dress code or a uniform according to industry standard during workplace training.

Recognition of Prior Learning

Recognition of Prior Learning (RPL)

RPL is available to anyone who has experience working in the industry.

RPL:

provides an alternative pathway to achieving a qualification without course attendance
is a consultative process between with the candidate and the assessor to determine whether the candidate has acquired the requisite learning, skills and knowledge to demonstrate that they have achieved the required learning outcomes or performance criteria of the course or qualification, for which the candidate is seeking
identifies where appropriate additional learning experiences or training gaps are needed to achieve the course or qualification
is the conduct of an assessment to confirm competency.

APSI has developed a process that promotes holistic and task-based assessment. It focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify the process of recognising competency.

Prior to RPL, information is provided to the candidate on the assessment process. Specific advice is given to each candidate on how they can demonstrate their competence and what documentary evidence is required to support their application. Each industry has unique documents that can provide evidence of experience and competence.

The candidate is required to provide adequate information prior to, throughout and after a training and assessment experience. The assessor, in this process, needs to be fully aware of the needs of the candidate and help them identify relevant workplace personnel who can confirm the candidate’s competency.

The focus of the APSI streamlined holistic assessment process is to focus on demonstrated skills and knowledge and not to rely purely on documentary evidence as the main source of evidence.

Some examples of documentary evidence that can support the process include:

licences such as First Aid, RSA
CV or work history with details of job role and responsibilities
previous qualifications from overseas and Australia
certificates and records of results or assessments completed with other RTO’s
photographs of work undertaken
samples of related project work
diaries of tasks performed
task sheets/job sheets/logbooks
site training records
pay slips / employment contracts / job descriptions
memberships of relevant professional associations
references/letters/third party reports from previous employers/supervisors
industry awards
performance appraisals

An RPL application kit can be obtained from APSI.

Accreditation

This program is nationally recognised under the Australian Qualification Framework (AQF) at Diploma level. As a registered training organisation, qualifications issued by APS Institute are nationally recognised. If all units of competency are not achieved a Statement of Attainment will be issued for the units that have been successfully completed.

Study Pathway

Australian Professional Skills Institute

After completion of Diploma of Hospitality Management, student can continue to study Advanced Diploma of Hospitality Management and get credit for all Diploma units.

EDITH COWAN UNIVERSITY

Students who complete the Diploma of Hospitality Management at APSI and who meet ECU admission requirements will be given advanced standing by ECU in the Bachelor of Commerce, the Bachelor of Hospitality and Tourism Management, and the Bachelor of International Hotel and Resort Management programs. Students will also be assessed in line with the university approved English language entry requirements. For further information regarding the admission requirements for ECU and articulation details, please visit their website.

Employment skills

This qualification prepares a person to select, adapt and transfer skills to a new environment and to provide technical advice and some leadership in resolution of specific problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.

(Source: AQF Implementation Handbook 2007)

Location of Delivery

Face to Face Training – Wellington Fair, 40 Lord Street, East Perth, WA 6004 Western Australia

Rendezvous Scarborough Hotel

At the workplaces approved by Australian Professional Skills Institute hospitality workplace assessor

Disclaimer

The information contained on this website is current at the time of publishing. Australian Professional Skills Institute reserves the right to change the admission requirements, fees, location of delivery and units of competency whenever necessary. Please contact us for the most current information.