Policies and Procedures
APSI’s policies and procedures for International Students are in accordance with the following Australian Government Education Services
- Education Services for Overseas Students Act 2000
- Education Services for Overseas Students Regulations 2019
- National Code of Practice for Providers of Education and Training to Overseas Students 2018
- National Vocational Education and Training Regulator Act 2011 (NVR Act)
- Standards for Registered Training Organisations (Standards for RTOs) 2015
Complaints, Grievances and Appeals
APSI has a clear and easily accessible complaint handling processes available to all students. As part of APSI’ continuous improvement process, we welcome students to give feedback and lodge informal or formal complaints internally. We will try our best to resolve the issues through student services. A copy of our Complaints Grievances and Appeals Policies and Procedures can be downloaded from HERE. You can lodge a complaint or an appeal using our Complaints and Appeals Lodgement Form downloadable HERE.
If a student has exhausted the internal complaints and appeals process, the student can lodge a complaint to an external party.
For international students, you can contact the Commonwealth Ombudsman and lodge a complaint using the online complaint form or call 1300 362 072.
APSI’s external arbitrator is Overseas Student Ombudsman. If your internal appeal process is not successful you may, within 20 days of receipt of the outcome, you can consult Overseas Student Ombudsman for external appeal.
The decision made by the Overseas Students Ombudsman will be final.
- The above procedure will not be of any cost to you.
- You are permitted to attend all classes during the process and your enrolment with APSI is maintained
- You will receive a written statement of all the reasons for a particular outcome.
- Should the decision be in your favour, APSI will implement this decision immediately, take the necessary corrective action and advise you in writing that this has been done.
International Students can obtain access to further assistance after the decision of the Independent External
- Appeal Process. International Students can access consumer protection laws and take further legal action or refer to the appropriate government agency: The Department of Education, Employment and Workplace Relations (DEEWR), or Department of Home Affairs (DHA), or Department of Education Services (DES) for general advice or information.
- Domestic students can access to consumer protection laws or take further legal action or refer to the following organisations for further general advice and information.
Credit transfer is granted if you have completed the same unit with the same unit code and unit name with another RTO in Australia. If you wish to apply for credit transfer, you can learn more about our Skills Recognition Credit Transfer and Recognition of Prior Learning (RPL) policies and procedures HERE.
Update on Privacy Notice
As a Registered Training Organsiation (RTO), APSI is obliged to inform all students on any changes regarding Privacy Notice published by the Commonwealth and State Government Agencies. The Privacy Notice was changed to reflect amendments to the National Vocational Education and Training Regulator Act 2011 that came into effect in September 2020. The new Privacy Notice has been written to be easier for students to understand and to support RTOs in meeting their privacy obligations. Existing students continuing their studies into 2021 should be made aware of the new Privacy Notice.
A copy of HERE. can be downloaded from
Recognition of Prior Learning (RPL)
Recognition of prior learning is a process by which you may get credit for skills and knowledge you have already attained through work experience or via informal learning. If you wish to apply for RPL, you can learn more about our Skills Recognition Credit Transfer and Recognition of Prior Learning (RPL) policies and procedures HERE.
Please download and complete the Recognition of Prior Learning (RPL) Application Form HERE and submit it along with your application.
Student Code of Conduct and Rules
The reflects our effort and work to integrate APSI’s values into a document, setting out for our student community our shared expectations. Please read it carefully and consult it throughout your study journey at APSI as a guide to what you should expect from others and what we expect from you as a valued member of Australian Professional Skills Institute.
You can download APSI’s Student Code of Conduct HERE.
Student Transfer and Release
- International Student Transfer and Release Policy
- International Student Transfer Assessment Policy – Student Information
- International Student Transfer and Release Application Form