Policies and Procedures

APSI has a clear and easily accessible complaint handling processes available to all students. As part of APSI’ continuous improvement process, we welcome students to give feedback and lodge informal or formal complaints internally. We will try our best to resolve the issues through student services.​ A copy of our Complaints Grievances and Appeals Policies and Procedures can be downloaded from HERE. You can lodge a complaint or an appeal using our Complaints and Appeals Lodgement Form downloadable HERE.

If a student has exhausted the internal complaints and appeals process, the student can lodge a complaint to an external party.

For international students, you can contact the Commonwealth Ombudsman and lodge a complaint using the online complaint form or call 1300 362 072.

APSI’s external arbitrator is Overseas Student Ombudsman. If your internal appeal process is not successful you may, within 20 days of receipt of the outcome, you can consult Overseas Student Ombudsman for external appeal.

The decision made by the Overseas Students Ombudsman will be final.

Please note:

• The above procedure will not be of any cost to you.
• You are permitted to attend all classes during the process and your enrolment with APSI is maintained
• You will receive a written statement of all the reasons for a particular outcome.
• Should the decision be in your favour, APSI will implement this decision immediately, take the necessary corrective action and advise you in writing that this has been done.
  International Students can obtain access to further assistance after the decision of the Independent External
• Appeal Process. International Students can access consumer protection laws and take further legal action or refer to the appropriate government agency: The Department of Education, Employment and Workplace Relations (DEEWR), or Department of Home Affairs (DHA), or Department of Education Services (DES) for general advice or information.
• Domestic students can access to consumer protection laws or take further legal action or refer to the following organisations for further general advice and information.

Ombudsman Western Australia (www.ombudsman.wa.gov.au)
Equal Opportunity Commission WA (www.equalopportunity.wa.gov.au)
Administration Appeals Tribunal (www.aat.gov.au)

Credit transfer is granted if you have completed the same unit with the same unit code and unit name with another RTO in Australia. If you wish to apply for credit transfer, you can learn more about our Skills Recognition Credit Transfer and Recognition of Prior Learning (RPL) policies and procedures HERE.

Please download and complete the Credit Transfer Application Form HERE and submit it along with your application.

Update on Privacy Notice

As a Registered Training Organsiation (RTO), APSI is obliged to inform all students on any changes regarding Privacy Notice published by the Commonwealth and State Government Agencies. The Privacy Notice was changed to reflect amendments to the National Vocational Education and Training Regulator Act 2011 that came into effect in September 2020. The new Privacy Notice has been written to be easier for students to understand and to support RTOs in meeting their privacy obligations. Existing students continuing their studies into 2021 should be made aware of the new Privacy Notice.

For further information, please refer to the Australian Government Department of Education, Skills and Employment website or check the department’s FAQs.

A copy of APSI’ Privacy Notice can be downloaded from HERE.

Recognition of prior learning is a process by which you may get credit for skills and knowledge you have already attained through work experience or via informal learning. If you wish to apply for RPL, you can learn more about our Skills Recognition Credit Transfer and Recognition of Prior Learning (RPL) policies and procedures HERE.

Please download and complete the Recognition of Prior Learning (RPL) Application Form HERE and submit it along with your application.

• International Student Transfer and Release Policy
• International Student Transfer Assessment Policy – Student Information
• International Student Transfer and Release Application Form