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Our Professional Team | Administration & Student Services

The APSI professional team are essential staff members who are committed to provide top quality training services to our students. Student learning experience is essential to the overall satisfaction of our training. Our trainers and administrative staff members are highly qualified with years of professional experience in education and training. Many of them gained their professional experience and education overseas and bring in a diverse skills and knowledge to our students.

Aliny Conceicio

Student Services Manager

Aliny has over 12 years of experience in managing people and organisations, both in Australia and overseas, being eight years in operations and customer services in the International Education Industry in Western Australia,

Aliny provides training and support to the Student Services team, assisting with escalated enquiries and dealing with complaints and appeals. She provides operational management to APSI campus and its facilities, overseeing the administrative functions of orientation, graduation, student interventions and all other aspects of the student cycle; systems and data management. Aliny is a highly motivated individual and committed to building and maintaining excellent student services with students and key stakeholders.

Brooke Archer

Administration Officer

Brooke started with APSI as a business trainee and was promoted to the position of administration officer in 2018. She provides IT and academic support to the student services and academic staff to ensure the smooth delivery of training programs and services.

Jerri Lo

Accounts & Student Services Officer

Jerri is the accounts officer and looks after the day to day bookkeeping and the accounts of APSI. Jerri assists students with their queries on fees and payment plan. Jerri knows all the difficulties with being a foreign student as she was one before. It is this firsthand experience that drives Jerri to ensure all students are provided with the right level of care and advice to ensure their problems are resolved. Jerri speaks fluent English, Cantonese and Mandarin. She holds an Accounting degree from Jinan University in China and a Masters of Human Resource Management from Edith Cowan University.

Katherine Cui

Executive Assistant to Managing Director / Administration Officer

Assisting Managing Director in day-to-day basis, HR, scheduling internal and external meetings and appointments, provide assistance and support to all departments, project management, liaise with strata managers etc.  Managing all aspects of APSI internal and external stakeholder arrangements.

Manages and responsible for all departments’ student workplace training, timetable preparation, coordinate APSI events, and assist students enquires (including Mandarin student’s enquiries).

Katherine has extensive experience having worked in the Real Estate industry for 2 years as PA to Managing Director and Sales representative before she joins APSI.  Kat is enthusiastic and dedicated member of the team, supporting APSI clients to meet their needs and constantly acquires regular positive feedback for her customer service skills which remains critical to ensure all communication processes are met to achieve a continuous improvement crucial to APSI best practice standards and measures in place.

Katherine has a well understanding of the needs and the difficulties international students  face as she had experienced through her studies at UWA, which allows her to display empathy and provide great service and support to our students regarding their life and studies in achieving a work life balance.


  • Master of Professional Accounting (advanced) (MPA) – University of Western Australia (UWA)
  • Bachelor of Financial Management – Beijing, China
  • Holds a NAATI paraprofessional interpreter certificate, speaks of fluent English and Mandarin. 

Lilly Fang

Marketing & Admissions Officer

As the Marketing/Admission Officer of the APSI team, Lilly’s expertise focuses on providing professional and valuable customer services to all APSI stakeholders both internally and externally. She is passionate about motivating students on their study journey as she herself completed a Hospitality qualification at APSI. Lilly is keen on continuing to provide support and guidance for our students to grow and receiving quality training at APSI.

Lilly’s prowess also involves initiating positive experiences with our clients to ensure their aspiration is well received and their goals are excellently met. She is committed to ensuring all APSI stakeholder receive quality customer service and enjoy experiences of high value.

Charity Balgoa

Administrative Officer

Charity started with Australian Professional Skills Institute’s (APSI) as an Administrative Assistant who excelled in her work with good ethics and attitude. She is now the Administration Officer for the academic team, her daily work schedule focuses on assisting with the administrative services for the academic team, traineeship enrolment and maintenance of trainee’s data. She liaise with internal and external parties in scheduling training sessions for APSI’s trainees. She is responsible for the monthly and bi-annually reporting for APSI’s students’ outcome, and accreditation procedures for students’ previous qualification. She has been a great support in helping the admin team in carrying out daily tasks.

Applying her gained knowledge and skills from her previous work experiences, her work style in APSI has been very well organised to carry out tasks in a systematic and timely manner. Charity has become a very valuable asset to the APSI team.

Diploma in Leadership and Management – Australian Professional Skills Institute
Certificate III in Hospitality – Australian Professional Skills Institute
Bachelor of Science in Business Administration Major in Operations Management – Far Eastern University – Philippines

Cicy Zhai

Student Services Officer

Cicy is known as the face of APSI with her primary role being a receptionist. Her daily duties include dealing with admin-related tasks, student enquiries and being the first point of contact as stakeholders enter the campus. She has gaged years of experience working for Pagoda Resort and Spa as the head receptionist. Her knowledge and experience bring a great amount of Value to APSI as an educational institute.


Diploma of Hospitality Management – ACAE
Bachelor’s in economics and Finance – Curtin University

Nathan Young

Marketing Officer & Events Coordinator

Nathan is APSI’s Marketing Officer/Events Coordinator and first contact for IT solutions. He is also in charge of capturing creative content, directing social media, and constructing positive experiences with a multitude of clientele that APSI deal with on a day-to-day basis.   

Having experience working as a freelanced Marketing Officer for high end companies and coordinating events such as Dunsborough Leavers WA, Nathan has an exciting future here at APSI.   

Qualifications: Bachelor Degree in Marketing and Advertising – Curtin University.

Elaine Monteiro

Administrative Assistant

Elaine is part of the Administration/Student Services team and brings her personal and professional experience to APSI. With over four years of experience as an administrator in a large multinational company and having experienced the journey as an international student herself, Elaine is deemed to be a great asset here at APSI.

Elaine is also caring and passionate about helping people to achieve their goals. Having a friendly and approachable personality is another reason why we are excited to have Elaine on our team.

Qualifications: Bachelor’s Degree in Business Administration – Pontifical Catholic University – Brazil.