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Our Professional Team | Administration & Student Services

The APSI professional team are essential staff members who are committed to provide top quality training services to our students. Student learning experience is essential to the overall satisfaction of our training. Our trainers and administrative staff members are highly qualified with years of professional experience in education and training. Many of them gained their professional experience and education overseas and bring in a diverse skills and knowledge to our students.

Aliny Conceicio

Student Services Manager

Aliny has over 12 years of experience in managing people and organisations, both in Australia and overseas, being eight years in operations and customer services in the International Education Industry in Western Australia,

Aliny provides training and support to the Student Services team, assisting with escalated enquiries and dealing with complaints and appeals. She provides operational management to APSI campus and its facilities, overseeing the administrative functions of orientation, graduation, student interventions and all other aspects of the student cycle; systems and data management. Aliny is a highly motivated individual and committed to building and maintaining excellent student services with students and key stakeholders.

Brooke Archer

Administration Officer

Brooke started with APSI as a business trainee and was promoted to the position of administration officer in 2018. She provides IT and academic support to the student services and academic staff to ensure the smooth delivery of training programs and services.

Jerri Lo

Accounts & Student Services Officer

Jerri is the accounts officer and looks after the day to day bookkeeping and the accounts of APSI. Jerri assists students with their queries on fees and payment plan. Jerri knows all the difficulties with being a foreign student as she was one before. It is this firsthand experience that drives Jerri to ensure all students are provided with the right level of care and advice to ensure their problems are resolved. Jerri speaks fluent English, Cantonese and Mandarin. She holds an Accounting degree from Jinan University in China and a Masters of Human Resource Management from Edith Cowan University.

Katherine Cui

Administration Officer and PA to Managing Director

Katherine is a Personal Assistant to Managing Director and an Administration Officer at APSI. Her daily tasks include, assisting the Managing Director in HR, team/department support, assisting marketing, liaise with strata managers and clients, campus maintenance and other tasks assigned by Managing Director.  

She is also in charge for all departments’ student workplace training and liaise with host employers, making timetable for students, attend Mandarin speaker student’s enquiry, assisting student services and coordinate APSI events.  

Katherine holds a Master of Professional Accounting (UWA), Bachelor of Financial Management (Beijing, China NAATI Certified Provisional Interpreter). 

Lilly Fang

Marketing & Admissions Officer

As the Marketing/Admission Officer of the APSI team, Lilly’s expertise focuses on providing professional and valuable customer services to all APSI stakeholders both internally and externally. She is passionate about motivating students on their study journey as she herself completed a Hospitality qualification at APSI. Lilly is keen on continuing to provide support and guidance for our students to grow and receiving quality training at APSI.

Lilly’s prowess also involves initiating positive experiences with our clients to ensure their aspiration is well received and their goals are excellently met. She is committed to ensuring all APSI stakeholder receive quality customer service and enjoy experiences of high value.

Charity Balgoa

Student Services Officer

Cicy Zhai

Administrative Officer

Cicy is known as the face of APSI with her primary role being a receptionist. Her daily duties include dealing with admin-related tasks, student enquiries and being the first point of contact as stakeholders enter the campus. She has gaged years of experience working for Pagoda Resort and Spa as the head receptionist. Her knowledge and experience bring a great amount of Value to APSI as an educational institute.


Diploma of Hospitality Management – ACAE
Bachelor’s in economics and Finance – Curtin University

Nathan Young

Marketing Officer & Events Coordinator

Nathan is APSI’s Marketing Officer/Events Coordinator and first contact for IT solutions. He is also in charge of capturing creative content, directing social media, and constructing positive experiences with a multitude of clientele that APSI deal with on a day-to-day basis.   

Having experience working as a freelanced Marketing Officer for high end companies and coordinating events such as Dunsborough Leavers WA, Nathan has an exciting future here at APSI.   

Qualifications: Bachelor Degree in Marketing and Advertising – Curtin University.