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Our Professional Team

The APSI professional team are essential staff members who are committed to provide top quality training services to our students. Student learning experience is essential to the overall satisfaction of our training. Our trainers and administrative staff members are highly qualified with years of professional experience in education and training. Many of them gained their professional experience and education overseas and bring in a diverse skills and knowledge to our students.
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Administration & Student Services

Sheila Ignacio

Sheila Ignacio

Student Services Manager

Sheila has an educational background in behavioral studies, human resources, management, as well as training and assessment. She has more than 20 years of experience as a Service Manager for various industries, which enables her to provide the best assistance to students during their studies at APSI.

Henry Chen

Training and Compliance Manager

Henry has been working in vocational and higher education sector for more than 12 years. Before joining APSI, he was the RTO manager of an Aviation Training School in Jandakot Airport. Henry has been working as a business lecturer/trainer in various public and private RTOs. He had extensively engaged in a range of stakeholders in compliance and training practices. Henry believes quality assurance is critical to provide students with valuable training experience in APSI.

Brooke Archer

Administration Officer

Brooke started with APSI as a business trainee and was promoted to the position of administration officer in 2018. She provides IT and academic support to the student services and academic staff to ensure the smooth delivery of training programs and services.

Jerri Lo

Accounts and Student Services Officer

Jerri is the accounts officer and looks after the day to day bookkeeping and the accounts of APSI. Jerri assists students with their queries on fees and payment plan. Jerri knows all the difficulties with being a foreign student as she was one before. It is this firsthand experience that drives Jerri to ensure all students are provided with the right level of care and advice to ensure their problems are resolved. Jerri speaks fluent English, Cantonese and Mandarin. She holds an Accounting degree from Jinan University in China and a Masters of Human Resource Management from Edith Cowan University.

Katherine Cui

Administration Officer

Lilly Fang

Marketing and Admissions Officer

As the Marketing/Admission Officer of the APSI team, Lilly’s expertise focuses on providing professional and valuable customer services to all APSI stakeholders both internally and externally. She is passionate about motivating students on their study journey as she herself completed a Hospitality qualification at APSI. Lilly is keen on continuing to provide support and guidance for our students to grow and receiving quality training at APSI.

Lilly’s prowess also involves initiating positive experiences with our clients to ensure their aspiration is well received and their goals are excellently met. She is committed to ensuring all APSI stakeholder receive quality customer service and enjoy experiences of high value.

Charity Balgoa

Student Services Officer

Hospitality and Cookery

Paul Walker

Executive Chef & Course Coordinator

Paul Walker is a chef trainer and  owner of Culinary Soul  which is a catering and consultancy company. Paul has coached a number of chefs who received gold and silver medals in the Oceanafest Salon Culinaire. Over the years, Paul was employed as an award-winning chef at prestigious venues such as Bread in Common (Best new restaurant in the 2015 WA Good Food Guide) and Halo, and Head chef at boutique catering company Brush, Fork & Pencil. During his training as a chef he was employed at a number of Michelin star venues in the North West of London, also receiving the award for North West Young Chef of the Year 2003. Paul believes the secret to a good training is to fully immerse yourself in it and most importantly to have fun doing it!

Rainer Konstanty

Chef Trainer and  Workplace Assessor

Rainer was born in Germany and from a young age, Rainer has always been interested in food – he credits his mother as one of the most gifted cooks that created the tastiest food from an enormous veggie patch, fruit orchard, flowers, herbs and rabbits that nourished his family.

Rainer’s professional career started in a small hotel and restaurant in northern Germany in 1986 and completed a 3-year apprenticeship as a chef.  During this time he learnt the culinary basics from renowned European chefs that shared their knowledge and skills.

He continued his passion for food, travelling to Hamburg, London, Zurich, Sydney and in Perth since 2009. Rainier spent 6 years “banging pots and pans around” in two upmarket Perth restaurants. With his industry networks and connections, Rainer has successful placed APSI students in prestigious dining venues such as the Wild Flowers in Como the Treasury hotel, Hadiqa in Hibernian Place and Westin Hotel.


Shannon Ferro

Shannon Ferro

Chef Trainer/Assessor

Shannon is a fully qualified chef trainer through the Australian Apprenticeship system. Originally from Victoria, she has worked around Australia and the UK but always gravitated back to Perth. Shannon has worked in hotels, resorts, cafes, fine dining and also mining camps. Shannon has a particular passion for desserts and enjoys seeing the reactions and the pride of the students when they have produced something they are truly proud of. Shannon also looks after the chef apprentices at APSI in various client’s venues.

Royston Clark

Chef de Partie/ Trainee Chef Trainer

Royston is a fully Qualified Chef, and has been in the Industry for 16 years. His career has led him to kitchens in Singapore and Canada, as well as have a large part of his time competing in cooking competitions which led him to be recruited as part of the Australian Culinary Team, competing on the national and international stage, including taking part of the IKA Olympiade der Koche (Culinary Olympics held in Germany) in 2008 and 2012. During his time as Chef at Clarke’s of North Beach, he attained The Restaurant and Catering Australia (WA) Chef of the Year Award.

Moving forward, Royston would like to expand his career into training and share his knowledge and passion with the next generation of young chefs.

Jill Duncan

Venue Manager

Jill has 18 years Hospitality  Management experience and has 10 years Teaching experience. Her credentials are an Associate Diploma of Hotel Management through TAFE and a Bachelor of Education through Curtin University. She was awarded Best Front Office Staff Member by Australian Hotels Association and she was nominated for Teacher of the year through the Department of Education. Jill’s passion is providing quality service/education as it is paramount in ensuring guests/customers/students have the utmost experience/training.

Laura Fall

Hospitality Trainer/Assessor

Laura teaches Certificate III and Certificate IV in hospitality and additional independent units such as Responsible Service of Alcohol, Barista, Infection Control and First Aid. Laura is a highly qualified hospitality and community service trainer with 20 years of experience in managing venues such as bars, restaurants, taverns, functions and hotels in both corporations and small businesses. Laura has over 7 years of community service experience in disability, acquired brain injury, aged care, peer group education and crisis telephone referral and support. Laura is a passionate trainer committed to delivering quality classes that encourage group participation. She believes that continuous education is the key to a healthy brain, attitude towards life and positive socialisation with like-minded people.

Business and Management

Jill Erkan

Jill Coates-Erkan

Training Resource Development Coordinator

Jill’s passion is her drive for being creative and innovative in the development of training resources for learners to experience contextualised information in their learning journey at APSI. Jill’s knowledge comes from 15 years of hospitality management experience and over 12 years of direct institutional experience, Jill has vast experience in both industries which is incorporated in to the training and learning resources.

Jill’s credentials include Honours in Hospitality Management (ECU), Double Diploma in Vocational Education and Training (VET) and Training Development and Design (TDD) (AIWT), TAESS00018 – Deliver E-Learning Skill Set (Skills Strategies), TAE40116 Training and Assessment (Etas), Advanced Diploma in Business and Leadership and Management, Advanced Diploma of Hospitality Management from Australian Professional Skills Institute.

Deb Kerrison

Business/Leadership & Management Trainer

Deb’s passion is people development, team building, and growing leadership capacity. With 20 years of experience in Management and People Development, Deb has extensive experience in coaching and mentoring individuals, groups and organisations. Deb completed her Master of Business Leadership at Curtin Graduate School of Business. Deb is an expert in training and development providing support and upskilling to build business and leadership capacity with a hands-on interactive and fun approach to learning.

She can effectively liaise with participants to understand the values and goals of their career development needs to align with professional and personal developmental plans (PDP’s). Her approach also involves building knowledge to sustain and align mission, vision statements and support customer value propositions (CVP) to enhance individual performance. Her expertise also involves conducting a training needs analysis of participants for future business development and training purposes to meet goals and objectives.

To Deb, ‘those who dare to teach must never cease to learn’.


Healthcare and Community Services

Jacky Manera

Jacky Manera

Aged Care Trainer

Jacky delivers training in Certificate III in Individual Support, with specialisation in Ageing, home and community care and Disability in the past 5 years with APSI.  Jacky teaches through her many years of experience as a trainer and professional and is highly regarded in this industry as one of the top trainers in Perth.  Her passion and dedication to supporting older people has helped hundreds of our students graduate successfully with jobs and undertake further studies in a highly competitive and growing field in Australia and overseas.

Jacky Manera

Maggie Wang

Chinese Translator


Traineeships and Apprenticeships

Andy Tan

Andy Tan

Traineeship Coordinator

Andy is a qualified trainer/assessor, whose main forte is traineeship and workplace training. He specialises in the hospitality, business and management sector. He has been in the hospitality industry for over 22 years and manages his own consultancy company, specialising in customer service, business management and the development of training operational manuals. He has been in the VET sector for over 13 years, representing both private RTOs and government organisations.  Andy is very unique to his students as he adapts and customises his training, and delivery strategies to ensure they achieve their full potential. He has also been one of APSI’s longest running staff members and helped to set up APSI’s first barista training course in Scarborough.

Andy Tan

Wouter Nel

Hospitality/School-Based Trainer

Wouter teaches Certificate III to Cert IV in Hospitality, and specialises in school-based training. He has over 17 years’ experience in the hospitality industry. Coming from South Africa with their variety of cooking cultures, he has managed to implement his knowledge into his training. Also, running his own catering and fast food business for over 16 year has provided him with the skills and knowledge to past over his knowledge while teaching. Wouter also holds a Diploma of Hospitality.