International Students Terms & Conditions of Enrolment

International Students Terms & Conditions of Enrolment

The following terms and conditions relate to all applications for study at Australian Professional Skills Institute (hereinafter refer to as APSI). They must be read, understood and accepted by the applicant or any person acting on their behalf including education agent or parent/guardian if the applicant is under 18 years of age. All International students must be over 18 years of age before they can commence their studies at APSI.

The applicant acknowledges all information and supporting documents provided in the application is true and accurate. By confirming the enrolment on the student application form and signing on the International Student Written Agreement, the applicant enters an agreement with APSI and accepts the following terms and conditions including the refund policy of APSI.

APSI reserves the right to vary terms and conditions of enrolment as may be necessary to comply with any laws, regulations or amendment of the Australian Government and the State of Western Australia.

This agreement and the availability of complaints and appeals processes do not remove the right to take further action under Australia’s consumer protection laws. The Institute’s dispute processes do not circumscribe the applicant’s right to pursue other legal remedies.

Fees

  1. All fees and charges are payable in Australian dollars prior to commencement of the course in accordance with APSI’s schedule of fees. Course fees are GST exempt. All fees and charges are correct at the time of printing. APSI reserves the right to vary the fees at any time without prior notice.
  2. Application fee / Enrolment fee is a one-off payment and is non-refundable. Deposits for all packaged CoEs are non-refundable.
  3. Students can pay the fees in full if they wish to, but they are not required to pay more than 50 per cent up front.
  4. If the student chooses to cancel this agreement before completion of the course, the student may remain liable to pay for the full course fees and the costs incurred by APSI in recovering any outstanding monies, including debt collection agency fees and legal costs, if applicable.
  5. Course fees do not cover other charges such as accommodation fees, living expenses, resource/material fee, textbooks, stationery, equipment and government agency charges and other incidental charges. Please refer to APSI fee schedule for details.
  6. Course fees are due two weeks before course term commencement date. Payment of fees is required by the due date on the invoice which is available for download via APSI’s student portal, MyWiseNET. Student can logon to MyWiseNET via APSI’s home page (apsi.edu.au). Penalty fees will be applied to all late payments.
  7. Students are required to pay the fees during any public holidays, semester breaks or workplace training periods.
  8. All course fees are non-transferrable except in cases of documented ill heath and may only be transferred to other courses within APSI or at the discretion of APSI’s management.
  9. APSI reserves the right to cancel any course prior to the commencement of the course should it deem necessary and a full refund of all payments will be given to the applicant.
  10. APSI reserves the right to withhold granting the Qualification or issuing Statement of Attainment to the student if the student has outstanding fees.
  11. There is a miscellaneous fee schedule for other fees and charges which you might incur during your studies. The list of fees can be obtained from our website via this link or from Student Services.

Tuition Fee Refund Policy

Reason for Refund Notification Period Refund on course fees paid (based on one term of pre-paid fees)
Student Visa refusal (with written support documents) Before commencement date Total course fee* minus the lesser of: (i) 5% of the amount of course fees received by the provider before the default day or (ii) $500 *Course fee = any fees received
Rejection of visa renewal After commencement date Full refund less pro-rata of course fees used, calculated on weekly basis
Student with a student visa withdraws More than 10 weeks before course commencement date Full refund less $300 for administrative expenses
More than 4 weeks and up to 10 weeks before course commencement date 60% of pre-paid course fees
4 weeks or less before course commencement date 30% of pre-paid course fees
After course commencement and up to the first 4 weeks 10% of pre-paid Course fees
4 weeks after the course commencement No refund and course cancellation administration fee applies*
Deposit paid for all packaged courses for packaged CoEs No Refund
APSI withdraws offer or fails to provide programs offered or terminates an Education Service Before course commencement date

 

Full Refund

 

After course commencement date Refund on unused portion of the pre-paid fees
APSI withdraws a student from the course because the student has seriously breached international student visa conditions After course commencement date No Refund
Breach of student code of conduct After course commencement date No Refund

*Course cancellation administration fee: If student decides to withdraw from the course after course commencement, a cancellation administration fee of $250 will be charged.

For International Full fee paying students, if APSI is unable to offer a refund or place the student in an alternative course, the student will be referred to the Tuition Protection Service (TPS) administrator. TPS Administrator will place the student in a suitable alternative course or if a suitable alternative course cannot be offered, TPS Administrator will pay the student a refund as calculated by ESOS legislation. Further information about TPS is available from www.tps.gov.au

Note:

  1. All applications for refund due to student visa refusal must be accompanied by visa refusal advice from Australian Immigration authorities.
  2. APSI will not refund any money paid by an international student or intending international student in relation to a course if a student has been granted a bridging visa or temporary visa pending determination of permanent residency or has been granted permanent residency after the commencement of the course of studies or after Course fees have been paid. The student must complete the current study period on a full-fee basis and may apply to recommence the course in the next term as a domestic fee for service student.
  3. Notification of cancellation must be submitted in writing by using the APSI Course Cancellation and Refund Application Form. All applications for refund must be submitted to student services as soon as possible.
  4. Refunds are made in accordance with the refund policy above and full refunds of amounts will be made payable to the student or nominated bank account within 10 working days of receipt of the notification.
  5. Student will receive a remittance advice when the refund is paid.
  6. If students pay their fees via an education agent, the refund calculation form and the refund will be sent to his/her agent first, and the agent will pass the refund onto the student.
  7. If student is transferring to another institution approved by APSI, APSI may choose to transfer the refund to the receiving institution. No refund will be paid to a third party unless it is indicated at the time the refund application is lodged.
  8. Other fees paid in advance such as accommodation fees, airport meeting fee, OSHC, resource fee will be refunded in full if that service has not been used.
  9. A notice of withdrawal due to illness or disability, death of a close family member, political or civil event that prevents acquittal may be accepted as grounds for either a total or partial refund of fees. Supporting documentary evidence must be provided at the time of application for refund and the amount of refund will be at the discretion of APSI management.
  10. The above refund policy is subject to review as required.
  11. Students may lodge an internal appeal against refund calculation by completing a Refund Appeal Form which is available from Student Services. Students must allow 10 working days to process all appeals. APSI will provide a written response to the appeals. If students are not satisfied they may use the Institute’s external appeal process or include a third party of their choice as their own expense.
  12. All amounts referred to in the Refund Policy are in Australian Dollars (AUD).

Definition of Student Default:

Student default occurs when:

  • Student does not turn up on the agreed course start date as per international student written agreement and has not informed or communicated with APSI directly or via their agents
  • Student withdraws from the course either before or after the agreed course start date
  • Student breached a condition of his/her student visa or APSI’s student code of conduct
  • Non-payment of fees to APSI
  • Student failed to turn up in class for three consecutive scheduled class contact time

Late Payment and Non-Payment of Fees

  1. All fees invoices are available for download via APSI’s student portal, MyWiseNET and it is the student’s responsibility to make sure fees are paid before the due date.
  2. 1st week after due date – APSI sends fees overdue warning letter with A$50 penalty fees
  3. End of four weeks warning period – APSI issues Notification of Intention to Report notice and student needs to contact APSI within 20 workings days to appeal on the decision.
  4. After 20 working days if the appeal is unsuccessful, APSI will cancel the CoE, report the student to Department of Immigration via PRISMS and issue a course cancellation letter to the student.
  5. APSI will not continue to offer any training including workplace training or assessments once a Notification of Intention to Report Notice has been issued. APSI will only provide attendance and result records for attendance and work undertaken for the period of time when the student’s enrolment with APSI is current.
  6. APSI reserves the right to collect any unpaid fees by using a debt collection agency or by recovering by action in a court of competent jurisdiction. Any costs incurred by APSI to recuperate outstanding fees will be charged to the student.

Miscellaneous Fees / Charges

Item
Fees
*Withdrawal Administration Fee for current student on a valid CoE (withdraw before the course end date on CoE)
$250
per CoE
RPL / Credit Application administration fee (after course commencement date, no charge before course commencement date)
$200
per unit
RPL assessment fee
$200
per unit
Credit Transfer / RPL credit discount fee (if successful)
$100
per unit
Credit Transfer discount on resource fee (if successful)
$20
per unit
Single stand alone unit for students to get dual qualifications (no materials)
$200
for extra certificate
Unit Resit Fee (reschedule the unit at another time which is not on the original timetable)
$300
per unit
Assessment late submission fee
$25
per week per assessment
Assessment re-sit (For those who missed 50% of the unit) Assessment only fees, no participation
$150
per unit
Reissue of Statement of Attainment or Certificate/qualification/award
$50
per item
Reissue of student card or work experience ID card
$20
per card
Payment Plan Administration fee (for more payments than what was stated on the offer letter)
$100
added to the total invoice
Late tuition fee payment penalty Fee (Max penalty 4 weeks late and course enrolment will be automatically cancelled)
$50
per week from Invoice Due Date
Enrolment reinstatement fee after cancellation of the course
$250
per reinstatement
*Course variation Fee, change of course after commencement, CoE extension and re-issue of new CoE
$250
per change
*Holiday Request / Timetable reschedule
$100
per transaction
Credit Card/EFTPOS Processing Fee
4.0%
of total amount
Lamination A4 (per page)
$5
per page
Office Phone (emergency local only)
$0.50
per call
Photocopy / printing (Black and White)
$0.2
per page (either one side or duplex)
Printing (colour)
$1
per page (one side or duplex)
Registered post handling fee for certificate
$100 $10
Overseas within Australia

*International student only

For Assessment re-sit and unit re-sit terms and conditions, please refer to our student handbook

Student Code of Conduct, Attendance and Dress Code

Students must attend all classes, tests and assessments during the course and abide by the rules and regulations of APSI. APSI reserves the right to terminate a student’s enrolment at any stage if the student is non-compliant with college behaviour and code of conduct. Such information is available in APSI’s student handbook.

All students must observe the dress code of APSI. All business students must be dressed in acceptable office attire while attending class. All Aged care and hospitality students must wear white shirt/blouse, black trousers, closed flat black shoes with APSI trainee name badge while conducting workplace training in aged care facilities.

Attempts to forge doctor certificates for attendance records will result in suspension from studies and may lead to cancellation of enrolment.

Any student found to be involved in activities, which contravene Australian law will be automatically dismissed from their studies

Personal Information

  1. APSI has to provide your personal information to Commonwealth and State Agencies pursuant to obligations under the ESOS Act 2000 and the National Code 2007. This is to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws.
  2. By signing the International Student Written Agreement, the student agrees to give permission to APSI to release his/her personal information including matters concerning his/her welfare matters, academic progress and examination results to his/her parents, guardian or education agent.

Grievance, Complaints and Appeals Procedure

Students have access to an internal complaint and appeal procedure of APSI if they feel they have been unjustly treated or have a serious complaint for all academic, disciplinary and personal matters. Please refer to APSI’s complaints and appeal procedure which is available in the student handbook. There is an external grievance process available to students if they have exhausted the internal procedure and still feel unsatisfied. A third independent party will be used to resolve the dispute.

Students may also seek legal redress through the usual court processes if they feel unsatisfied. This agreement and the availability of complaints and appeal processes do not remove the right of the student to take action under Australia’s consumer protection laws.

Change of Address

All students must supply the most current contact details including address , telephone numbers and email address to APSI during the enrolment. Student can logon to student portal – Mywisenet via APSI’s home page to update such information or inform student services via email.  No responsibility will be taken by APSI for any information that students may not receive due to the change of address and telephone numbers.

Course Curriculum

APSI reserves the right to vary the course curriculum, unit of competency, timetable, teaching staff, place of delivery without prior notice to students.

Orientation Program

All students must attend an orientation prior to the course commencement date. If student cannot attend orientation, they have to contact student service within the first week of course commencement.

Non Commencement of Studies

Students or their agent must inform APS Institute if they are not able to commence their course as soon as possible before their course commencement date.

Application for Course Credit

Applications for course credit based on Recognition of Prior Learning (RPL) or Credit Transfer (CT) or Mutual Recognition (MR) should be submitted at the time of application and at least 14 days before course commencement date and up to 2 weeks after course commencement. Exemptions will be granted based on skills and education that a student has already acquired from other appropriate courses in Australia or in other countries. Fees may apply for RPL applications.

A course credit application form with information pack is available for download from APSI’s website or from admissions office. All course credit applications must be accompanied with a non-refundable application fee of A$200.

Course credit or exemptions will only to be granted where it can be shown that the student has successfully completed other studies that are either

–       Of a similar duration

–       Studied at a similar or higher level

–       Of similar content

Any reduction in course fees as a result of course credit will be credited towards the last semester payment. A notice of the result will be sent to the student’s internal email box and by mail.

English Language Requirements

All students must meet the minimum numeracy and literacy requirements for entry into APSI. For those students whose first language in not English, they are required to provide proof of English language proficiency. LLN test can be conducted at APSI prior to enrolment. If it is reveals that the English language skills are insufficient, the student will be required to enrol at their own expenses in an approved ESL course prior to the commencement of studies at APSI.

Complaints and Appeals Procedures

APSI’s complaints and appeal procedures are independent, easily and immediately accessible, inexpensive for the parties involved and are compliant with the National Code.

You can download a copy of the Standard here.

All students have the right to appeal decisions made by the Institute where reasonable grounds can be established. The areas in which a student may appeal a decision made by the Institute may include:

  • Assessments conducted
  • Reported breaches of academic performance or attendance requirements
  • Deferral, suspension, or cancellation decisions made in relation to the student’s enrolment
  • Or any other conclusion that is made after a complaint has been dealt with by the Institute in the first instance.

To activate the appeals process the student is to complete a complaint and appeal lodgment form which is to include a summary of the grounds the appeal is based upon. The reason the student feels the decision is unfair is to be clearly explained. The Student Services Department shall provide help and support with this process. This form is available to be downloaded from APSI’s student portal.

The Academic Director shall organise a meeting with all parties involved in the matter and attempt to seek resolution where appropriate.

The process for all formally lodged appeals will begin within 10 working days of the appeal being lodged.

Where an appeal has been lodged it will be classified as belonging to one of the following categories and the appropriate procedures followed:

  • General Appeals
  • Assessment Appeals
  • Appealing decisions to report breach of academic or attendance requirements
  • Appealing deferrals, suspension or cancellation of enrolment decisions

The compliant and appeals procedure does not diminish the right to take further action under Australia’s Consumer Protection Laws nor prevent the student from pursuing other legal remedies involving external dispute resolution organisations.

General Appeals

  • Where a student has appealed a decision or outcome of a formal complaint they are required to notify the Institute in writing within 20 working days of the grounds of their appeal. Any supporting documentation should also be attached to the appeal.
  • The appeal shall be lodged through student services and Student Services Manager shall ensure the details of the appeal are added to the ‘complaints and appeals register’.
  • The academic director shall be notified and shall seek details regarding the initial documentation of the complaint and shall make a decision based on the grounds of the appeal.
  • The student shall be notified in writing of the outcome and the ‘complaints and appeals register’ updated.

Assessment Appeals

Where a student wishes to appeal an assessment they are required to notify their assessor in the first instance. Where appropriate the assessor may decide to re-assess the student to ensure a fair and equitable decision is gained. The assessor shall complete a written report regarding the re-assessment outlining the reasons why assessment was or was not granted.

If the decision is not to the student’s satisfaction the student may formally lodge an appeal by submitting a written letter outlining their reasons for the appeal. The Academic Director will be notified and will seek details regarding the initial documentation of the breach and make a decision based on the grounds of the appeal.

The Academic Director will be notified and will seek details from the assessor involved and any other relevant parties. A decision will be made regarding the appeal either confirming the assessment decision or outlining details of a possible re-assessment by a third party. The third party shall be another assessor appointed by the Institute.

The student shall be notified in writing of the outcome and the Complaints Log Book/Register updated.

Appealing decisions to report breach of academic or attendance requirements

Where a student wishes to appeal the decision of the Institute to notify the Department of Immigration and Border Protection of a breach of academic or attendance requirements the student shall lodge, in writing, a letter outlining the details of their appeal. The student should outline any existing extenuating circumstances explaining the reason of breach of the requirements and must be able to provide evidence of these circumstances.

The appeal shall be lodged with the Student Services Department and the appeal shall be entered into the Complaints Log Book/Register.

The Academic Director will be notified and will seek details regarding the initial documentation of the breach and make a decision based on the grounds of the appeal.

The student shall be notified in writing of the outcome and the Complaints Log Book/Register updated.

Where a student has decided to access the appeals process in relation to a reportable breach, the Institute will not report the breach until the appeals process has been undertaken. The Institute is required to maintain all relevant responsibilities until the breach has been reported to DIAC via the Provider Registration and International Students Management System (PRISMS’).

Appealing deferrals, suspension or cancellation of enrolment decisions

Where a student wishes to appeal a decision relating to deferment, suspension, or cancellation of their enrolment they are required to lodge, in writing, a letter outlining the details of their appeal. The student should outline any existing extenuating circumstances explaining why they believe the decision should be reviewed and must be able to provide evidence of these circumstances.

The appeal shall be lodged with the Student Services Department and the appeal shall be entered into the Complaints Log Book/Register.

The Academic Director will be notified and will seek details regarding the initial documentation of the breach and make a decision based on the grounds of the appeal.

The student shall be notified in writing of the outcome and the Complaints Log Book/Register updated.

Where a student has decided to access the appeals process in relation to a reportable breach, the Institute will not report the breach until the appeals process has been undertaken. The Institute is required to maintain all relevant responsibilities until the breach has been reported to DIBP via PRISMS.

The Role of the Conciliator

Either party may consult the independent conciliator at any stage during a dispute as part of the Institute’s internal complaints and appeals process. The conciliator will not become actively involved in the matter until the parties have made an initial attempt to resolve the dispute themselves. The International Student Conciliator is appointed by the Department of Education Services to recommend appropriate action in disputes referred for conciliation.

Contact details:

International Education Conciliation Service

Department of Education Services

22 Hasler Road

OSBORNE PARK WA 6017

Telephone: 08 9441 1900

Email: conciliation@des.wa.gov.au

Website: studywest.des.wa.gov.au

External Appeals through the Overseas Students Ombudsman

If the matter is still unresolved after the above procedures have been implemented and the internal appeals process exhausted, the student may seek assistance from the Overseas Students Ombudsman. The Ombudsman’s services are free, independent and impartial. For more information, please refer to their website www.oso.gov.au or call 1300 362 072.

The decision of Overseas Students Ombudsman is final and any further action the student wishes to take is outside the Institute’s policies and procedures. The student shall be referred to the appropriate government agency, ie. The Department of Education, Employment and Workplace Relations (DEEWR’) and DIPB or the following agencies for further action:

Ombudsman Western Australia

Equal Opportunity Commission WA

Administration Appeals Tribunal