Diploma of Hospitality
Course Code SIT50312
The Diploma of Hospitality qualification provides the skills and knowledge for a student to work as a manager in any hospitality functional area (except kitchen). The student will learn how to plan and control a range of hospitality products, control and order stock, promote product and services to customers, maintain the standards of hospitality premises and outlets, maintain business compliance within legislative requirements, develop and manage financial budgets and develop operational plans.
Students are provided with a lot hands-on training in the simulated restaurant in Wellington Fair, the Burswood Restaurant on campus.
At Operational Level:
- Workplace hygiene practices
- Work health and safety practices
- Work effectively with others
- Hospitality trends and industry update
- Serve food and beverage
- Barista coffee making
- First Aid Training
At Supervisory Level:
- Coach others in job skills
- Monitor work operation
- Quality customer service
- Leadership skills
- Stock control
At Management Level:
- Compliance within the legal framework
- Hospitality Budgeting and rostering
- Establish business relationships
- Manage operational plan
- Human resources management
- Business management
- Banquet or Function Manager
- Front Office Manager
- Motel / Hotel Manager
- Restaurant Manager
Course Admission Requirements
All International students must be over 18 years of age before they can commence their studies at APSI.
- Students need to demonstrate they have proficiency in English. If student cannot provide a documented proof on their English language proficiency, they will be required to sit for a language, literacy and numeracy test (LLN) before a place can be offered.
- International students are required to have a minimum of IELTS test results of 5.5 (academic) with no individual band lower than 5. Or achieve in equivalent in other forms of testing that satisfy the Institute’s requirement.
- For direct entry into Diploma level course, student must have completed a minimum of Year 12 schooling or equivalent or be a mature age student with relevant work experience (20 years of age and above)
If an international student does not have any current IELTS score or any recognised English language result, they are required to take an English language test. The written component will be emailed to the education agent and the listening component can be taken online at the Test-My-English web site. Please email your written English language test and the test score from this online test.
Units of Competency
This course consists of 28 units of competence with 14 core units and 14 elective units as listed below:
|BSBDIV501A||Manage Diversity in the Workplace|
|BSBMGT515A||Manage Operational Plan|
|SITXCCS401||Enhance the Customer Service Experience|
|SITXCCS501||Manage Quality Customer Service|
|SITXFIN402||Manage Finances Within a Budget|
|SITXFIN501||Prepare and Monitor Budgets|
|SITXFSA101||Use Hygenic Practices for Food Safety|
|SITXGLC501||Research and Comply with Regulatory Requirements|
|SITXHRM402||Lead and Manage People|
|SITXMGT401||Monitor Work Operations|
|SITXMGT501||Establish and Conduct Business Relationships|
|SITXWHS401||Implement and Monitor Work, Health and Safety Practices|
|SITHIND301||Work Effectively in Hospitality Service|
|SITHFAB201||Provide Responsible Service of Alcohol|
|SITHFAB202||Operate a Bar|
|SITHFAB206||Serve Food and Beverage|
|SITHFAB204||Prepare and Serve Espresso Coffee|
|SITXFAB203||Prepare and Serve Non-Alcoholic Beverage|
|SITXWHS101||Participate in Safe Work Practices|
|BSBWOR203B||Work Effectively with Others|
|SITHCCS202||Interact with Customers|
|SITHIND201||Source and Use Information on the Hospitality Industry|
|BSBCMM401A||Make a Presentation|
|SITXFIN201||Process Financial Transactions|
|SITXHRM301||Coach others in job skills|
|HLTAID003||Provide First Aid|
17 February, 5 May, 21 July, 13 October
9 February, 20 April, 20 July, 12 October
Mode of Study
Students need to attend theory and practical classes at APSI or at Cafe Bella Vista for minimum of 20 contact hours per week. Students will be given a timetable during orientation.
Individuals with this qualification are able to perform roles such as:
- Managing a department in a large hospitality enterprise
- Managing a small hospitality enterprise.
Possible job titles include:
- Food and Beverage Manager
- Restaurant Manager
- Event Manager
- Banquets / Functions Manager
- Unit Manager (Catering Operations)
- Motel or Hotel Manager
78 weeks (1.5 years) including 6 months of workplace training
Completion of Year 12 or equivalent. International Students must be over 18 years of age before they can study at APSI. For mature age entry (over 20 years old), applicant must supply a current CV with details of their work experience and a letter of support from their employer.
English Language Requirements
International students must have a good command of written and spoken English. If English is not your first language or was not the medium of instruction and assessment in your secondary or tertiary studies, you must demonstrate your proficiency in the English language. The minimum English language requirement is IELTS (Academic Module) 5.5 or equivalent.
Mode of Delivery and Timetable
Each day of delivery follows the same structure. The first 2 hours involves trainer lead but student focussed explanation, demonstrations, presentations, questions and answers, student practice. The second 2 hours involves the trainer and student undertaking their assessment tasks on premises (as a learning tool) utilising the specialised training facilities under the required supervision of the trainer.
Students need to attend classes at APSI for a minimum of 20 contact hours per week. Students will be given a timetable during orientation. Class hours will be scheduled between 9:00am to 5:00pm (Monday to Friday).
This course is mainly delivered through institutional and workplace based training. Training may include lectures, presentation, student demonstration, exercises, group work, projects, research, site visit and guest lectures. Delivery will follow a daily delivery and assessment plan’ which contains details on the competency unit element, class activities and resources that are required on a daily basis. Students are assessed based on continual assessment on case studies, presentation, group work, questions and answers, assignments and workplace assessment. Workplace assessment is achieved through observation and supervisor reports, and includes assignments and projects related to rostering staff and managing quality customer service.
Workplace Training (Industry Placement)
The workplace training is an innovative, industry focused, flexible approach to training. Students are placed in a range of venues and locations in the hospitality industry in Western Australia. Part of the workplace training can be conducted at APSI’s partner hospitality training venue, Cafe Bellavista. Cafe Bellavista is located at No. 150, Bennett Street in East Perth, which is just 5 minutes walk from APSI’s main campus.
The benefits of workplace training to students include “earn while you learn”, experience a cross-section of hospitality roles in a real life commercial establishment and an opportunity to trail a future career. During workplace training, assessment is achieved through observation and supervisor reports, and includes assignments and projects related to rostering staff and managing qualify customer service.
Tuition and Resource Fee
- Domestic fee for service students – A$6,940 (payable in 12 equal instalments)
- International Students – A$16,500 (payable in 6 equal instalments)
- A$600 includes all course materials and workbooks
Enrolment Fee (Non-refundable)
- $150 (Domestic Students)
- $230 (International Students)
There is a dress code for all hospitality students. Students are required to wear a white shirt / blouse and black trousers or skirt while attending class. Flat black non-slip covered shoes must be worn at all times. An apron will be provided by Australian Professional Skills Institute for all practical work.
Students are expected to have appropriate dress code or a uniform according to industry standard during workplace training.
Recognition of Prior Learning
APS Institute gives students credits or recognition for skills and knowledge they already possess. An RPL application form can be obtained from APS Institute
This program is nationally recognised under the Australian Qualification Framework (AQF) at Diploma level. As a registered training organisation, qualifications issued by APS Institute are nationally recognised. If all units of competency are not achieved a Statement of Attainment will be issued for the units that have been successfully completed.
Australian Professional Skills Institute
After completion of Diploma of Hospitality, student can continue to study Advanced Diploma of Hospitality and get credit for all Diploma units.
EDITH COWAN UNIVERSITY
Students who complete the Diploma of Hospitality at APSI and who meet ECU admission requirements, may be given advanced standing by ECU in the Bachelor of Business, the Bachelor of Hospitality and Tourism Management courses. Students will also be assessed in line with the university approved English language entry requirements. For further information regarding the admission requirements for ECU and articulation details, please visit their website.
AUSTRALIAN SCHOOL OF MANAGEMENT
Students who complete the Diploma of Hospitality at APSI and who meet ASM admission requirements, may be given advanced standing by ASM in the Bachelor of Business in Hotel Management course. Students will also be assessed in line with the university approved English language entry requirements. For further information regarding the admission requirements for ASM and articulation details, please visit their website.
This qualification prepares a person to select, adapt and transfer skills to a new environment and to provide technical advice and some leadership in resolution of specific problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.
(Source: AQF Implementation Handbook 2007)
Location of Delivery
Face to Face Training – Wellington Fair, 40 Lord Street, East Perth, WA 6004 Western Australia
Workplace Training – at Café Bella Vista or other workplaces approved by Australian Professional Skills Institute hospitality workplace assessor
The information contained in this document is correct at the time of printing. APS Institute reserves the right to change the admissions requirements, fees, location of delivery and units of competency whenever necessary. Please check the most current information on our website www.apsi.edu.au.