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NRT LogoDiploma of Hospitality
Course Code SIT50312


Course Description

The Diploma of Hospitality qualification provides the skills and knowledge for a student to work as a manager in any hospitality functional area (except kitchen).  The student will learn how to plan and control a range of hospitality products, control and order stock, promote product and services to customers, maintain the standards of hospitality premises and outlets, maintain business compliance within legislative requirements, develop and manage financial budgets and develop operational plans.

Students are provided with a lot hands-on training in the simulated restaurant in Wellington Fair, the Burswood Restaurant on campus.

Subject areas:

At Operational Level:

  • Workplace hygiene practices
  • Work health and safety practices
  • Work effectively with others
  • Hospitality trends and industry update
  • Serve food and beverage
  • Barista coffee making
  • First Aid Training

At Supervisory Level:

  • Coach others in job skills
  • Monitor work operation
  • Quality customer service
  • Leadership skills
  • Stock control

At Management Level:

  • Compliance within the legal framework
  • Hospitality Budgeting and rostering
  • Establish business relationships
  • Manage operational plan
  • Human resources management
  • Business management

 

Career Outcomes:

-  Banquet or Function Manager

-  Front Office Manager

-  Motel / Hotel Manager

-  Restaurant Manager

 

Course Admission Requirements

Important Notice:
All International students must be over 18 years of age before they can commence their studies at APSI. 

Admission requirements:

  • Students need to demonstrate they have proficiency in English. If student cannot provide a documented proof on their English language proficiency, they will be required to sit for a language, literacy and numeracy test (LLN) before a place can be offered.
  • International students are required to have a minimum of IELTS test results of 5.5 (academic) with no individual band lower than 5. Or achieve in equivalent in other forms of testing that satisfy the Institute’s requirement.
  • For direct entry into Diploma level course, student must have completed a minimum of Year 12 schooling or equivalent or be a mature age student with relevant work experience (20 years of age and above)

If an international student does not have any current IELTS score or any recognised English language result, they are required to take an English language test. The written component will be emailed to the education agent and the listening component can be taken online at the Test-My-English web site. Please email your written English language test and the test score from this online test.

 

Important Dates
« October 2014 »
Mo Tu We Th Fr Sa Su
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6 7 8 9 10 11 12
13 Intake Hospitality
14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31    

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Units of Competency

This course consists of 28 units of competence with 14 core units and 14 elective units as listed below:

Unit Code
Unit Name
Core Units
 
BSBDIV501A Manage Diversity in the Workplace
BSBMGT515A Manage Operational Plan
SITXCCS401 Enhance the Customer Service Experience
SITXCCS501 Manage Quality Customer Service
SITXCOM401 Manage Conflict
SITXFIN402 Manage Finances Within a Budget
SITXFIN501 Prepare and Monitor Budgets
SITXFSA101 Use Hygenic Practices for Food Safety
SITXGLC501 Research and Comply with Regulatory Requirements
SITXHRM401 Roster Staff
SITXHRM402 Lead and Manage People
SITXMGT401 Monitor Work Operations
SITXMGT501 Establish and Conduct Business Relationships
SITXWHS401 Implement and Monitor Work, Health and Safety Practices
Elective Units
Group A
SITHIND301 Work Effectively in Hospitality Service
Elective Units
Group B
SITHFAB201 Provide Responsible Service of Alcohol
SITHFAB202 Operate a Bar
SITHFAB206 Serve Food and Beverage
SITHFAB204 Prepare and Serve Espresso Coffee
SITXFAB203 Prepare and Serve Non-Alcoholic Beverage
SITXWHS101 Participate in Safe Work Practices
BSBWOR203B Work Effectively with Others
SITHCCS202 Interact with Customers
SITHIND201 Source and Use Information on the Hospitality Industry
BSBCMM401A Make a Presentation
SITXFIN201 Process Financial Transactions
SITXHRM301 Coach others in job skills
HLTAID003 Provide First Aid


Intake Dates

2014

17 February, 5 May, 21 July, 13 October

2015

9 February, 20 April, 20 July, 12 October

 

Mode of Study

Students need to attend theory and practical classes at APSI or at Cafe Bella Vista for minimum of 20 contact hours per week. Students will be given a timetable during orientation.

 

Career Outcome

Individuals with this qualification are able to perform roles such as:

  • Managing a department in a large hospitality enterprise
  • Managing a small hospitality enterprise.

Possible job titles include:

  • Food and Beverage Manager
  • Restaurant Manager
  • Event Manager
  • Banquets / Functions Manager
  • Unit Manager (Catering Operations)
  • Motel or Hotel Manager

 

Course Duration

78 weeks (1.5 years) including 6 months of workplace training

 

Entry Requirements

Academic requirements

Completion of Year 12 or equivalent. International Students must be over 18 years of age before they can study at APSI. For mature age entry (over 20 years old), applicant must supply a current CV with details of their work experience and a letter of support from their employer.

English Language Requirements

International students must have a good command of written and spoken English. If English is not your first language or was not the medium of instruction and assessment in your secondary or tertiary studies, you must demonstrate your proficiency in the English language. The minimum English language requirement is IELTS (Academic Module) 5.5 or equivalent.

 

Mode of Delivery and Timetable

Each day of delivery follows the same structure. The first 2 hours involves trainer lead but student focussed explanation, demonstrations, presentations, questions and answers, student practice. The second 2 hours involves the trainer and student undertaking their assessment tasks on premises (as a learning tool) utilising the specialised training facilities under the required supervision of the trainer.

Students need to attend classes at APSI for a minimum of 20 contact hours per week. Students will be given a timetable during orientation. Class hours will be scheduled between 9:00am to 5:00pm (Monday to Friday).

 

Assessment Methods

This course is mainly delivered through institutional and workplace based training. Training may include lectures, presentation, student demonstration, exercises, group work, projects, research, site visit and guest lectures. Delivery will follow a daily delivery and assessment plan’ which contains details on the competency unit element, class activities and resources that are required on a daily basis. Students are assessed based on continual assessment on case studies, presentation, group work, questions and answers, assignments and workplace assessment. Workplace assessment is achieved through observation and supervisor reports, and includes assignments and projects related to rostering staff and managing quality customer service.

Workplace Training (Industry Placement)

The workplace training is an innovative, industry focused, flexible approach to training. Students are placed in a range of venues and locations in the hospitality industry in Western Australia. Part of the workplace training can be conducted at APSI’s partner hospitality training venue, Cafe Bellavista. Cafe Bellavista is located at No. 150, Bennett Street in East Perth, which is just 5 minutes walk from APSI’s main campus.

The benefits of workplace training to students include “earn while you learn”, experience a cross-section of hospitality roles in a real life commercial establishment and an opportunity to trail a future career. During workplace training, assessment is achieved through observation and supervisor reports, and includes assignments and projects related to rostering staff and managing qualify customer service.

 

Tuition and Resource Fee

Tuition Fee

  • Domestic fee for service students – A$6,940 (payable in 12 equal instalments)
  • International Students – A$16,500 (payable in 6 equal instalments)

Resource Fee

  • A$600 includes all course materials and workbooks

Enrolment Fee (Non-refundable)

  • $150 (Domestic Students)
  • $230 (International Students)

 

Uniform

There is a dress code for all hospitality students. Students are required to wear a white shirt / blouse and black trousers or skirt while attending class. Flat black non-slip covered shoes must be worn at all times. An apron will be provided by Australian Professional Skills Institute for all practical work. 

Students are expected to have appropriate dress code or a uniform according to industry standard during workplace training.

 

Recognition of Prior Learning

APS Institute gives students credits or recognition for skills and knowledge they already possess. An RPL application form can be obtained from APS Institute

 

Accreditation

This program is nationally recognised under the Australian Qualification Framework (AQF) at Diploma level. As a registered training organisation, qualifications issued by APS Institute are nationally recognised. If all units of competency are not achieved a Statement of Attainment will be issued for the units that have been successfully completed.

 

Study Pathway

Australian Professional Skills Institute

After completion of Diploma of Hospitality, student can continue to study Advanced Diploma of Hospitality and get credit for all Diploma units.

 

EDITH COWAN UNIVERSITY

Students who complete the Diploma of Hospitality at APSI and who meet ECU admission requirements, may be given advanced standing by ECU in the Bachelor of Business, the Bachelor of Hospitality and Tourism Management courses. Students will also be assessed in line with the university approved English language entry requirements. For further information regarding the admission requirements for ECU and articulation details, please visit their website.

AUSTRALIAN SCHOOL OF MANAGEMENT

Students who complete the Diploma of Hospitality at APSI and who meet ASM admission requirements, may be given advanced standing by ASM in the Bachelor of Business in Hotel Management course. Students will also be assessed in line with the university approved English language entry requirements. For further information regarding the admission requirements for ASM and articulation details, please visit their website.

 

Employment Capabilities

This qualification prepares a person to select, adapt and transfer skills to a new environment and to provide technical advice and some leadership in resolution of specific problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.

(Source: AQF Implementation Handbook 2007)

 

Location of Delivery

Face to Face Training – Wellington Fair, 40 Lord Street, East Perth, WA 6004 Western Australia

Workplace Training – at Café Bella Vista or other workplaces approved by Australian Professional Skills Institute hospitality workplace assessor

 

Disclaimer

The information contained in this document is correct at the time of printing. APS Institute reserves the right to change the admissions requirements, fees, location of delivery and units of competency whenever necessary. Please check the most current information on our website www.apsi.edu.au.