Diploma of Hospitality Management
CRICOS Course Code: 091069C
VET National Code: SIT50416
The Diploma of Hospitality Management qualification provides the skills and knowledge for a student to work as a staff member and manager in any hospitality functional area (except kitchen). The student will learn a range of hospitality skills, how to plan and control a range of hospitality products, control and order stock, promote product and services to customers, maintain the standards of hospitality premises and outlets, maintain business compliance within legislative requirements, develop and manage financial budgets and develop operational plans.
- Banquet or Function Manager
- Front Office Manager
- Motel / Hotel Manager
- Restaurant Manager
- Restaurant Owner and Operator
- Manage customer service
- Manage finances within a budget
- lead and manage people
- control and order stock
- establish and conduct business relationships
- coordinate event and function
At Operational Level:
- Workplace hygiene practices
- Work health and safety practices
- Work effectively with others
- Hospitality trends and industry update
- Serve food and beverage
- Barista coffee making
- First Aid Training
At Supervisory Level:
- Coach others in job skills
- Monitor work operation
- Quality customer service
- Leadership skills
- Stock control
At Management Level:
- Compliance within the legal framework
- Hospitality Budgeting and rostering
- Establish business relationships
- Manage operational plan
- Human resources management
- Business management
Course Admission Requirements
All International students must be over 18 years of age before they can commence their studies at APSI.
- Students need to demonstrate they have proficiency in English. If student cannot provide a documented proof on their English language proficiency, they will be required to complete a language, literacy and numeracy test (LLN) before a place can be offered.
- International students are required to have a minimum IELTS test result of 5.5 (academic) with no individual band lower than 5 or equivalent. Or achieve in equivalent in other forms of testing that satisfy the Institute’s requirement.
- If an international student does not have any current IELTS score or any recognised English language result, they are required to take an English language test. The written component will be emailed to the education agent and the listening component can be taken online at the Test-My-English web site. Please email your written English language test and the test score from this online test.
- For direct entry into Diploma level course, students must have completed a minimum of Year 12 schooling or equivalent, or be a mature age student with relevant work experience (20 years of age and above).
- Students who have not completed Year 12 are permitted to study a certificate level hospitality course at APSI prior to the diploma.
With the growth of the tourism and hospitality industry in Perth, Western Australia, the need for trained hospitality professionals to join the Australian workforce is increasing. Austrade’s Australia Tourism Labour Force Report: 2015-2020 found that tourism will grow as a major employer in Perth. The demand for kitchenhands, waiters, and bar attendants and baristas, is expected to grow by 41,564 workers by 2020…
Units of Competency
This course consists of 28 units of competence with 14 core units and 14 elective units as listed below:
|BSBDIV501||Manage diversity in the workplace|
|BSBMGT517||Manage operational plan|
|SITXCCS007||Enhance the customer service experience|
|SITXCCS008||Develop and manage quality customer service practices|
|SITXFIN003||Manage finances within a budget|
|SITXFIN004||Prepare and monitor budgets|
|SITXGLC001||Research and comply with regulatory requirements|
|SITXHRM003||Lead and manage people|
|SITXMGT001||Monitor work operations|
|SITXMGT002||Establish and conduct business relationships|
|SITXWHS003||Implement and monitor work health and safety practices|
|SITXFSA001||Use hygienic practices for food safety|
|SITHIND004||Work effectively in hospitality service|
|SITHFAB002||Provide responsible service of alcohol|
|SITHFAB003||Operate a bar|
|SITHFAB004||Prepare and serve non-alcoholic beverages|
|SITHFAB005||Prepare and serve espresso coffee|
|SITHFAB007||Serve food and beverage|
|SITEEVT005||Plan in-house events or functions|
|BSBWOR203||Work effectively with others|
|SITXCCS006||Provide service to customers|
|SITHIND002||Source and use information on the hospitality industry|
|BSBCMM401||Make a presentation|
|SITXFIN001||Process financial transactions|
|SITXHRM001||Coach others in job skills|
|HLTAID003||Provide first aid|
18 July, 10 October
6 February, 24 April, 17 July, 9 October
Mode of Delivery
Individuals with this qualification are able to perform roles such as:
- Managing a department in a large hospitality enterprise
- Managing a small hospitality enterprise.
Possible job titles include:
- Food and Beverage Manager
- Restaurant Manager
- Event Manager
- Banquets / Functions Manager
- Unit Manager (Catering Operations)
- Motel or Hotel Manager
Completion of Year 12 or equivalent. International Students must be over 18 years of age before they can study at APSI. For mature age entry (over 20 years old), applicant must supply a current CV with details of their work experience and a letter of support from their employer.
English Language Requirements
International students must have a good command of written and spoken English. If English is not your first language or was not the medium of instruction and assessment in your secondary or tertiary studies, you must demonstrate your proficiency in the English language. The minimum English language requirement is IELTS (Academic Module) 5.5 or equivalent.
Each day of delivery follows the same structure. The first 2 hours involves trainer lead but student focussed explanation, demonstrations, presentations, questions and answers, student practice. The second 2 hours involves the trainer and student undertaking their assessment tasks on premises (as a learning tool) utilising the specialised training facilities under the required supervision of the trainer.
Students need to attend classes at APSI for a minimum of 20 contact hours per week. Students will be given a timetable during orientation. Class hours will be scheduled between 9:00am to 5:00pm (Monday to Friday).
Workplace Training (Industry Placement)
The workplace training is an innovative, industry focused, flexible approach to training. Students are placed in a range of venues and locations in the hospitality industry in Western Australia. Part of the workplace training can be conducted at APSI’s partner hospitality training venue, Cafe Bellavista. Cafe Bellavista is located at No. 150, Bennett Street in East Perth, which is just 5 minutes walk from APSI’s main campus.
The benefits of workplace training to students include “earn while you learn”, experience a cross-section of hospitality roles in a real life commercial establishment and an opportunity to trail a future career. During workplace training, assessment is achieved through observation and supervisor reports, and includes assignments and projects related to rostering staff and managing qualify customer service.
There is a dress code for all hospitality students. Students are required to wear a white shirt / blouse and black trousers or skirt while attending class. Flat black non-slip covered shoes must be worn at all times. An apron will be provided by Australian Professional Skills Institute for all practical work.
Students are expected to have appropriate dress code or a uniform according to industry standard during workplace training.
Recognition of Prior Learning
Australian Professional Skills Institute
After completion of Diploma of Hospitality, student can continue to study Advanced Diploma of Hospitality and get credit for all Diploma units.
EDITH COWAN UNIVERSITY
Students who complete the Diploma of Hospitality at APSI and who meet ECU admission requirements, may be given advanced standing by ECU in the Bachelor of Business, the Bachelor of Hospitality and Tourism Management courses. Students will also be assessed in line with the university approved English language entry requirements. For further information regarding the admission requirements for ECU and articulation details, please visit their website.
AUSTRALIAN SCHOOL OF MANAGEMENT
Students who complete the Diploma of Hospitality at APSI and who meet ASM admission requirements, may be given advanced standing by ASM in the Bachelor of Business in Hotel Management course. Students will also be assessed in line with the university approved English language entry requirements. For further information regarding the admission requirements for ASM and articulation details, please visit their website.
This qualification prepares a person to select, adapt and transfer skills to a new environment and to provide technical advice and some leadership in resolution of specific problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.
(Source: AQF Implementation Handbook 2007)
Location of Delivery
Face to Face Training – Wellington Fair, 40 Lord Street, East Perth, WA 6004 Western Australia
Workplace Training – at Café Bella Vista or other workplaces approved by Australian Professional Skills Institute hospitality workplace assessor
The information contained on this website is current at the time of publishing. Australian Professional Skills Institute reserves the right to change the admission requirements, fees, location of delivery and units of competency whenever necessary. Please contact us for the most current information.