Certificate IV in Hospitality

VET National Code: SIT40416

 Course Description

The Certificate IV in Hospitality qualification allows students to use and learn a broad range of hospitality skills combined with sound knowledge of the hospitality industry. Learn to work independently and within a team and study areas such as customer service, conflict resolution, leading and managing people, preparing barista coffee and serving food and beverages.

Course Admission Requirements

Important Notice: This course is not available for International Students.

Domestic Australian Students

  • For Certificate level courses, students must have completed a minimum of Year 10 schooling or equivalent or to be a mature age student (20 years of age and above).
  • Students need to demonstrate they have proficiency in English. If students cannot provide documented proof of their English language proficiency, they will be required to sit for a Language, Literacy and Numeracy test (LLN) before a place can be offered.
  • This course is approved by the Department of Human Services (Centrelink) for student payment. Domestic students who meets the requirements of an approved course of education and study may be eligible to receive student payment from the Department.
  • Additional requirements below.

Additional Requirements

All students must be willing to apply, or already hold, a current National Police Clearance (not older than 3 months at time of enrolment). This is COMPULSORY for students/candidates to undertake workplace training.

Units of Competency

This course consists of 21 units of competence with 9 core units and 12 elective units as listed below:

Unit Code
Unit Name
Core Units
BSBDIV501 Manage Diversity in the Work Place
SITHIND004 Work Effectively in Hospitality Service
SITXCCS007 Enhance the Customer Service Experience
SITXCOM005 Manage Conflict
SITXFIN003 Manage Finances within a Budget
SITXHRM001 Coach Others in Job Skills
SITXHRM003 Lead and Manage People
SITXMGT001 Monitor Work Operations
SITXWHS003 Implement and Monitor Work, Health and Safety Practices
Elective Units
BSBCMM401 Make a Presentation
HLDAID003 Provide First Aid
SITHFAB002 Provide Responsible Service of Alcohol
SITHFAB004 Prepare and Serve Non-Alcoholic Beverages
SITHFAB005 Prepare and Serve Espresso Coffee
SITHFAB007 Serve Food and Beverage
SITHFAB003 Operate a Bar
SITEEVT005 Plan in-house Events or Functions
SITHIND002 Source and Use Information on Hospitality Industry
BSBWOR203 Work effectively with others
SITXFIN001 Process financial transactions
SITXFSA001 Use Hygienic Practices for Food Safety
Certificate IV in Hospitality

Course Details

Intake Dates

2017

17 July, 9 October

2018

5 February, 30 April, 16 July, 8 October

Mode of Delivery

Students need to attend classes at APSI  for a minimum of 20 contact hours per week. Students will be given a timetable during orientation.

Career Outcome

Provides participants with the skills to obtain the following occupational positions in the hospitality industry

  • bar supervisor or team leader
  • food and beverage supervisor or team leader
  • restaurant assistant manager
  • catering or function center supervisor

Possible Job Titles:

  • Bar Supervisor or Team Leader
  • Concierge
  • Duty Manager
  • Food and Beverage Supervisor or Team Leader
  • Forecast Analyst (Accomodation Services)
  • Front Office Supervisor or Team Leader
  • Housekeeping Supervisor or Team Leader
  • Gaming Supervisor or Team Leader
  • Reservation Analyst
  • Shift Manager
Course Duration

30 weeks of face to face training and 10 weeks of workplace training, total 40 weeks

Entry Requirements
  • Minimum 15 years of age (domestic students only).
  • Completion of Year 10 or high school or equivalent
Timetable

Each day of delivery follows the same structure. The first 2 hours involves trainer lead but student focussed explanation, demonstrations, presentations, questions and answers, student practice. The second 2 hours involves the trainer and student undertaking their assessment tasks on premises (as a learning tool) utilising the specialised training facilities under the required supervision of the trainer.

Students need to attend classes at APSI for a minimum of 20 contact hours per week. Students will be given a timetable during orientation. Class hours will be scheduled between 9:00am to 9:00pm (Monday to Friday) in 4 hour block.

Assessment Methods

Assessment is based on the principles of competency based training. Performance of learners is assessed on their ability to perform the task(s) to industry standards. In order to ensure the principles of validity are upheld are variety of learning styles and a range of assessment strategies are used.

Assessment for each unit of competence will be through a combination of classroom based and work placement tasks. Classroom based assessment includes but is not limited to:

  • Classroom exercises
  • Assignments
  • Practical demonstrations
  • Group Activities
  • Projects
  • Verbal and/or written questions

Students are advised well in advance of assessment activities and a student may put forward for consideration any special needs they may have. The assessment criterion is documented in all modules, and workbooks. Dates of assessment are provided on the first day of class along with a timetable. Students may be assessed by a combination of continuous assessment and examinations. Continuous assessment may be based on competencies and marks, or a combination of both.

Uniform

There is a dress code for all hospitality students. Students are required to wear a white shirt / blouse and black trousers or skirt while attending class. Flat black non-slip covered shoes must be worn at all times. An apron will be provided by Australian Professional Skills Institute for all practical work.

Students are expected to have appropriate dress code or a uniform according to industry standard during workplace training.

Recognition of Prior Learning

APS Institute gives students credits or recognition for skills and knowledge they already possess. An RPL application form can be obtained from APS Institute

Accreditation

This program is nationally recognised under the Australian Qualification Framework (AQF) at Certificate IV level. As a registered training organisation, qualifications issued by APS Institute are nationally recognised. If all units of competency are not achieved a Statement of Attainment will be issued for the units that have been successfully completed.

Articulation

Upon completion of Certificate IV, students can continue to study Diploma of Hospitality.

Employment Skills

This qualification prepares a person to select, adapt and transfer skills to a new environment and to provide technical advice and some leadership in resolution of specific problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.

(Source: AQF Implementation Handbook 2007)

Location of Delivery

Unit 12 and Unit 2, Wellington Fair, 40 Lord Street, East Perth, WA 6004 Western Australia

Disclaimer

The information contained on this website is current at the time of publishing. Australian Professional Skills Institute reserves the right to change the admission requirements, fees, location of delivery and units of competency whenever necessary. Please contact us for the most current information.