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Diploma of Community Services

CRICOS Course Code: 090832C

VET National Code: CHC52015

Course Description

This Diploma of Community Services qualification reflects the roles of workers in community services, case management and social housing involved in the managing, coordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; roles may provide support, recruitment, performance management, risk management, advocacy or interventions to individuals, groups or communities and range from working under the direction and supervision of others to managing the programs and services themselves.

Subject Areas:

  • Develop and implement service programs
  • Develop workplace communication strategies
  • Manage and promote diversity
  • Manage work health and safety
  • Facilitate workplace debriefing and support processes
  • Provide leadership and manage teams and more

Career Outcomes:

Students will acquire the skills to interact with people with a disability by learning about the fundamental principle of “putting the person before the disability”. This includes providing relevant information so informed decisions can be made, ensuring the person is involved in all stages of decision making in relation to their health and wellbeing and lifestyles, supporting the person to participate and be included in their community, contribute to skill development and maintenance and support individual health and wellbeing.

Possible job titles may include:

  • Disability Support Officer
  • Personal Care Assistant
  • Residential Care Officer
  • School Support Officer (working with children with disabilities)
  • Community Support Worker
  • Accommodation Support Worker
  • Family Support Worker
  • Care Assistant
  • Residential Aide

Course Admission Requirements

Admission requirements:

  • Students need to demonstrate they have proficiency in English. If student cannot provide a documented proof on their English language proficiency, they will be required to sit for a language, literacy and numeracy test (LLN) before a place can be offered.
  • For Certificate level courses, student must have completed a minimum of Year 11 schooling or equivalent or to be a mature age student (20 years of age and above)
  • For mature aged entry, student must provide a current CV with details of their work experience and a letter of support from their employer.

Units of Competency

This course consists of 16 units of competence with 8 core units and 8 elective units as listed below:

Unit Code
Unit Name
Core Units
 CHCCCS007  Develop and implement service programs
 CHCCOM003  Develop workplace communication strategies
 CHCDEV002  Analyse impacts of sociological factors on clients in community work and services
 CHCDIV003  Manage and promote diversity
 CHCLEG003  Manage legal and ethical compliance
 CHCMGT005  Facilitate workplace debriefing and support processes
 CHCPRP003  Reflect on and improve own professional practice
 HLTWHS004  Manage work health and safety
Elective Units
 BSBWOR501B  Manage personal work priorities and professional development
 BSBHRM513A  Manage workforce planning
 BSBINN601B  Lead and manage organisational change
 BSBMGT605B  Provide leadership across the organisation
 BSBPMG522A  Undertake project work
 BSBRSK501B  Manage risk
 BSBWOR502B  Ensure team effectiveness
 BSBADM502B  Manage meetings
Diploma of Community Services
Intake Dates


6 February, 24 April, 17 July, 9 October


5 February, 30 April, 16 July, 8 October

Mode of Delivery
A combination of face-to-face delivery, self paced learning and workplace training. The course objective is to assist students with self paced learning, the re-enforcements of face-to-face delivery and to generate a wider learning community for all students. Classroom face-to-face delivery is conducted on Thursday and Friday. Revisions and assessments will be carried out on Fridays.
Career Outcome

Students will acquire the skills to interact with people with a disability by learning about the fundamental principle of putting the person before the disability. This includes providing relevant information so informed decisions can be made, ensuring the person is involved in all stages of decision making in relation to their health and well being and lifestyle, supporting the person to participate and be included in their community, contribute to skill development and maintenance and support individual health and well being.

This qualification may lead to positions of:
• Accommodation Support Worker
• Support Worker
• Care Assistant
• Client Assistant
• Disability Support worker
• Personal Care Assistant
• Community Access Coordinator
• Disability Support Officer
• Personal Care Worker
• Residential Aide
• School Support Officer
(working with children with disabilities)
• Family Support Worker
• Community Support Worker

Course Duration

International students : 2 semester (52 weeks) which includes 8 weeks or 160 hours of workplace training in community services.

Domestic students: 26 weeks Face to Face training which includes 8 weeks or 160 hours of workplace training in aged care facilities or community care facilities.

Work based training / Work Experience
Work based training is a compulsory component of this course for all students. Students are required to work in aged care or community care facilities for 4 weeks or a total of 160 hours for Domestic students before graduation. There is no guarantee of employment or salary payment during work experience or work based training or work experience.
Entry Requirements
Completion of Year 11 or equivalent with upper immediate level of English, Minimum Academic IELTS 5.5 (no band less than 5.0) or pass the Institute’s literacy test. No prior work experience is required in this field.

Each day of delivery follows the same structure. The first 2 hours involves trainer lead but student focussed explanation, demonstrations, presentations, questions and answers, student practice. The second 2 hours involves the trainer and student undertaking their assessment tasks on premises (as a learning tool) utilising the specialised training facilities under the required supervision of the trainer.

Students need to attend classes at APSI for a minimum of 20 contact hours per week. Students will be given a timetable during orientation. Class hours will be scheduled between 9:00am to 9:00pm (Monday to Friday) in 4 hour block.

Assessment Methods

Assessment is based on the principles of competency based training. Performance of learners is assessed on their ability to perform the task(s) to industry standards. In order to ensure the principles of validity are upheld are variety of learning styles and a range of assessment strategies are used.

Assessment for each unit of competence will be through a combination of classroom based and work placement tasks. Classroom based assessment includes but is not limited to:

  • Classroom exercises
  • Assignments
  • Practical demonstrations
  • Group Activities
  • Projects
  • Verbal and/or written questions
  • Field visits

Workplace learning and assessment will be carried out in aged care homes by workplace supervisor and in accordance with log books.


Australian Professional Skills Institute will provide a uniform to all Aged Care and Home and Community Care students while they undertake workplace training. A bond of $50 is required and the bond will be refunded to the student upon the return of the uniform.

All Aged Care and Home and Community Care students are required to wear non-slip covered flat shoes while undertaking practical training in a simulated environment and in the workplace.

Recognition of Prior Learning
APS Institute gives students credits or recognition for skills and knowledge they already possess. An RPL application form can be obtained from APS Institute.

This program is nationally recognised under the Australian Qualification Framework (AQF) at Certificate III level. As a registered training organisation, qualifications issued by Australian Professional Skills Institute are Nationally Recognised.

A separate Apply First Aid certificate is issued upon successful completion of the unit of competency.

Upon completion of Certificate III in Disability, students can continue to study Certificate IV in Aged Care followed by Bachelor of Science (Nursing) from Edith Cowan University. Please check with student services at Australian Professional Skills Institute for further details
Employment Skills

This qualification prepares a person to select, adapt and transfer skills to a new environment and to provide technical advice and some leadership in resolution of specific problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.

(Source: AQF Implementation Handbook 2007)

Location of Delivery

Face to Face classroom learning – Wellington Fair, 40 Lord Street, East Perth, WA 6004, Australia

Workplace training – at the workplace as approved by Australian Professional Skills Institute workplace assessor.

National Policy Clearance
A National Police Clearance is compulsory for all students who undertake work experience or work based training. Students can apply for Police Clearance from any post office and the cost is approximately $55.00

It is strongly recommended that students have current immunisations as listed below.

  • Hepatitis A and B
  • Tetanus and Diptheria
  • Tuberculosis
  • Measles, Mumps and Rubella
WA Driver's Licence
If students are seeking work experience in the community care services, a current WA driver’s licence and a reliable car with comprehensive insurance is essential. Some organisations may accept International driver’s licence from some countries.


The information contained on this website is current at the time of publishing. Australian Professional Skills Institute reserves the right to change the admission requirements, fees, location of delivery and units of competency whenever necessary. Please contact us for the most current information.